Documentation

How can we help you today?

Short guides, written in plain language, for setting up and running Chatdek: from creating your account and installing the widget to training the assistant, taking bookings, handling live chats and managing your plan.

Start free trial Book a demo

Ctrl K

Popular guides

Start here

New to Chatdek? Read these three, in order

1

Create your account

7-day free trial, no card. Tell us your website.

Open the guide 2

Add what you know

Write entries or upload documents for the assistant.

Open the guide 3

Paste one line

Copy the snippet and add it to your site.

Open the guide

Start here

Getting Started with ChatdekGo from a new account to a live chat widget in four steps: sign up, choose a plan, add your business information, then customize and install the widget.

Install

Training

Setting Up Your Knowledge BaseTeach the Chatdek assistant about your business with written entries, uploaded files and pages read from your website, then test and improve it.

Conversations

Chat History and Human HandoffRead and search every Chatdek conversation in Chat History, and take over live chats from the Human Handoff inbox (Pro and above) when a visitor asks to talk to a person.

Booking

Setting Up Appointment BookingSet up Chatdek appointment booking on Pro and above: add services, staff and locations, set availability and approval, and send confirmation emails.

Billing

Billing, Renewals and SupportHow Chatdek billing works: 1, 3, 6 or 12 month plans paid up front by card, renewing or cancelling from the portal, refunds, and how to get help from our team.

Find it in the portal

Know where to click

Every guide starts from a page in the Chatdek portal at app.chatdek.com. This is the map: pick the page, get the guide.

Before you go live

Your go-live checklist

Business information added to the knowledge base
Assistant tested with a few real questions
Colors, greeting and rules set in Widget Setup
Snippet pasted before the closing body tag
Installation checked in a private window
Notifications set up for you and your team

Still stuck on something?

Write to support@chatdek.com and a person from the Chatdek team will reply.

Contact us