Acceptable Use Policy

This policy applies to every ChatDek customer, their team members and anyone they let use ChatDek, including agency clients on websites they manage. You are responsible for making sure everyone using ChatDek through your account follows it.

You must not use ChatDek, or put content into it, that:

• breaks any law that applies to you, ChatDek or your visitors;
• sexually exploits or endangers children in any way;
• promotes or facilitates terrorism, violent extremism, violence or self-harm;
• harasses, threatens, bullies or discriminates against people;
• is defamatory, or invades someone's privacy;
• infringes copyright, trademarks or other rights (for example, uploading content you have no right to use);
• sells or promotes illegal goods or services, including illegal drugs, weapons, gambling where it is not licensed, or stolen data.

• No scams, phishing or attempts to trick visitors into giving money, passwords or personal data.
• Do not impersonate another person, business or authority, or use ChatDek on a website you are not authorised to run it on.
• Do not tell visitors they are talking to a human when they are talking to the AI assistant.
• Do not use false or misleading claims, fake reviews or fake urgency to pressure visitors.

• Do not use the assistant to give medical, legal, financial or other advice that requires a qualified professional. It may share general information from your knowledge base and help people book an appointment with you.
• Do not use ChatDek to make decisions that have legal or similarly significant effects on people (for example about credit, employment, housing or insurance).
• Do not ask visitors for full card numbers, passwords, government ID numbers, or detailed health, biometric or other special-category data, and configure your assistant not to ask for them.
• Do not use ChatDek on websites or services aimed at children under 16 without the safeguards and consents the law requires.

• Only email or message people who have given you the right to contact them, and follow anti-spam and marketing laws.
• Do not use booking emails, reminders or notifications to send unrelated marketing.
• If you connect your own email server, you are responsible for its sending reputation and settings.

You must not:

• try to gain unauthorised access to ChatDek, other customers' accounts or our systems, or probe, scan or test our security without our written permission;
• upload or send viruses, malware or other harmful code;
• overload, disrupt or flood the service, including with automated or scripted traffic to the widget or our APIs;
• scrape, copy or harvest data from ChatDek, or reverse engineer the widget or service;
• get around plan limits, rate limits or usage controls, for example by creating multiple accounts or sharing one account between unrelated businesses;
• use the assistant to try to extract our internal instructions, other customers' data or to make the AI produce content that breaks this policy.

If you find a security issue, please report it responsibly to info@chatdek.com and give us a reasonable time to fix it before disclosing it.

Only ask ChatDek to crawl websites you own or are authorised to use. Do not use the crawler to copy other people's content or to get around paywalls or logins.

To report misuse of ChatDek, including a chat widget on a website you think breaks this policy, email info@chatdek.com with as much detail as you can (the website address and what happened).

If we believe this policy has been broken, we may remove or disable content, limit features, suspend the widget on a website, or suspend or close the account, depending on how serious the issue is. Where it is reasonable, we will tell you first and give you a chance to fix it. We may report illegal activity to the relevant authorities. Our Terms of Service and Refund & Cancellation Policy explain what happens to payments in that case.

We may update this policy as new risks appear. The latest version is always on this page with its "last updated" date.