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Real estate
Buyers and renters message about listings at every hour, and the first agent to answer often wins the viewing. Chatdek answers listing, area and process questions from your information, captures contact details and books viewings in the chat.
Harbour EstatesAI
Online - Replies instantly
10:24 AM
Powered by Chatdek
Audience
Built for independent agents, brokerages, letting agents, property developers and offices with more than one branch.
Answers
24/7
Viewing booking
Pro and above
Leads export
CSV
What it handles
Setup
Part 1 of 3
Add your listings information, areas you cover, fees and process FAQs. Chatdek can also read your website on any plan.
Part 2 of 3
Set up viewing and valuation services, add your agents as staff and your offices as locations.
Part 3 of 3
Visitors ask questions, leave their details or book a viewing, and agents follow up from the portal.
Examples
Buyers can ask about a property, the area or the next steps and get answers from your own information.
Sellers can request a valuation through a form or book a visit, so the inquiry reaches your team with the details already collected.
Evening and weekend visitors still get answers, and their contact details wait for your agents in the Leads page.
A conversation, start to finish
Harbour EstatesAI
Online - Replies instantly
10:24 AM
10:25 AM
Powered by Chatdek
In depth
People browsing listings in the evening expect an instant answer. The assistant answers availability, fees, pet and lease rules, and neighborhood questions from the listing information and area guides you add, and keeps the visitor engaged until an agent is free.
Keep your listing details current in the knowledge base. The assistant only knows what you give it, so out-of-date information gets repeated.
On Pro and above, a visitor picks a viewing time from your available slots, with the agent's name and the location. Approve each viewing or let them confirm automatically, and send reminder emails before the visit.
Qualifying questions such as budget, move-in date and number of bedrooms can be asked as custom fields, so the agent starts with context.
Conversations are labeled by intent, so a buyer asking about price and financing stands out. Your team is notified in the portal, by push or by email, and on Pro and above can take over live. Leave mortgage, legal and valuation advice with licensed professionals and add those as topics to avoid.
Updated October 2026
Example: a renter asks at midnight
Illustrative conversation, not a real customer.
Questions
Yes, on Pro and above. Visitors choose an open viewing slot, and you approve it or auto-confirm it.
It knows what you add to its knowledge base, including pages read from your website. Keep listing details up to date there.
Yes. Add custom fields such as budget, move-in date or bedrooms, and review every lead with its full conversation.
No. Set those as topics to avoid and let your agents or advisers handle them.
Yes, on Pro and above. Your team members can take over live chats, and larger plans include more team logins and AI agents.
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