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Dental
A dental clinic website gets the same questions every day: do you take my insurance, how much is a check-up, can I be seen today? Chatdek answers them from your own information at any hour and lets patients request or book a visit in the chat, so the front desk is not tied to the phone.

Smile DentalAI
Online - Replies instantly

10:24 AM
Powered by Chatdek
Audience
Built for general and family dental clinics, cosmetic and orthodontic practices, and dental groups with more than one location.
Answers
24/7
Booking
Pro and above
Languages
16
What it handles
Setup
Part 1 of 3
Add your treatments, prices, accepted insurers, opening hours and new patient information to the knowledge base.
Part 2 of 3
Set up booking with your services, dentists and hours, and choose whether you approve each booking.
Part 3 of 3
Patients ask questions or book in the chat, and your team picks up anything that needs a person.
Examples
Patients unsure about whitening, aligners or implants can read clear answers from your own information before they decide to book.
A new patient picks a service, a date and a time in the chat, enters their details and gets a booking reference. You and the patient get email confirmations and reminders.
Chatdek answers general questions only. Add topics to avoid, such as diagnosis or treatment advice, and the assistant will point patients to your team instead.
A conversation, start to finish

Smile DentalAI
Online - Replies instantly

10:24 AM

10:25 AM
Powered by Chatdek
In depth
Fees for a check-up and cleaning, which insurers you work with, whether you take new patients, how to prepare for a procedure, and what to do in an emergency. Put these in the knowledge base once and the assistant answers them the same way every time, in your wording.
Patients also write after hours. A chatbot for a dental clinic website is most useful at 9 p.m., when nobody is at the desk and the patient is deciding whether to call somewhere else in the morning.
On Pro and above, patients pick a service, a dentist if you offer that, a date and an open time. Open times follow your hours, appointment lengths and buffer time, so double bookings do not happen. You choose whether bookings need approval.
Confirmation and reminder emails, for example 24 hours and 1 hour before, help with no-shows. Chatdek takes the booking and contact details; it does not take payment.
Add topics to avoid, such as diagnosing pain, advising on medication or quoting complex treatment costs. The assistant explains what you publish and passes anything clinical to a person. Patients can tap Talk to a human at any point, and you can also show a phone number for emergencies.
Updated October 2026
Example: an urgent question at night
Illustrative conversation, not a real customer.
Questions
Yes, on Pro and above. Patients choose a service, date and an open time, and you can approve each request or let them confirm automatically.
No. You tell it which topics to avoid, and it passes clinical questions to your team. It answers from the fees, hours and policies you add.
It can explain which insurers you work with and how you handle claims, based on what you write. For a specific plan it should refer the patient to your team.
Add your emergency instructions and phone number to the knowledge base. The assistant shows them and offers to hand the chat to a person.
No. It handles repeated questions and first contact so your receptionist can focus on patients in the clinic and on calls that need a person.
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