Chat widget

AI assistant

ChatDek's AI assistant is a chat widget that answers your website visitors 24/7 using the business information you give it. You set its purpose, personality, rules and topics to avoid. It replies in 12 languages, suggests helpful questions, and can book appointments, collect details or pass the chat to your team.

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Availability

24/7

Languages

Plans

All plans

How it works

How does ai assistant work?

Add your services, prices, opening hours, policies and FAQs to the Knowledge Base in the ChatDek portal.

Set the assistant's purpose, personality, rules and topics to avoid, so it answers the way you want.

Paste the install snippet on your website. The assistant starts answering visitors straight away.

Read your chats in Chat History and add knowledge for anything the assistant could not answer.

What's included?

Answers from your knowledge base, 24/7
Purpose, personality, rules and topics to avoid that you control
Suggested questions as quick-reply chips, written by AI or by you
12 languages, with right-to-left support for Arabic and Urdu
Voice input, emoji, transcript download, dark mode and a star rating after each chat
Proactive messages based on time on page, scroll depth, exit intent, specific pages or device
Online and offline hours, with an offline message or form

Which plans include it?

The AI assistant is included on every plan. AI messages per month are 500 on Starter, 2,500 on Pro, 10,000 on Agency and unlimited on Ultimate.

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Want to see it first?

Try the live demo on our home page, or book a call with the ChatDek team.

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FAQ

Questions about ai assistant

Where does the ChatDek assistant get its answers?

The ChatDek assistant answers from the knowledge base you build in the portal: your own entries, uploaded documents and, on Agency and Ultimate, pages crawled from your website.

What happens when the assistant does not know an answer?

Questions the assistant could not answer are listed in the Knowledge Base area, so you can add the missing information. Visitors can also ask to talk to a person at any time.

Which languages does the assistant speak?

The assistant supports 12 languages: English, Dutch, German, French, Spanish, Italian, Portuguese, Turkish, Arabic, Russian, Hindi and Urdu, with right-to-left layout for Arabic and Urdu.

Can I control what the assistant talks about?

Yes. You set the assistant's purpose, personality and rules, and you can list topics it should avoid, such as giving legal or medical advice.

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