Team inbox

Human handoff

ChatDek's human handoff lets a visitor ask to talk to a person at any point in the chat. Your team sees live conversations in the Human Handoff inbox, takes over from the AI, replies directly and hands the chat back when done. You can also offer WhatsApp, phone, email or a custom link as contact options.

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Plans

All plans

Contact options

WhatsApp, phone, email, link

Hand back to AI

Yes

How it works

How does human handoff work?

A visitor taps "Talk to a human" in the chat widget.

Your team is notified and sees the conversation in the Human Handoff inbox.

A team member takes over and replies to the visitor directly.

When the question is sorted, they hand the chat back to the AI assistant.

What's included?

"Talk to a human" option in the widget
Human Handoff inbox to watch live chats and take over
Hand back to the AI when you are done
Contact options you choose: WhatsApp, phone, email or a custom link
Online and offline hours with an offline message or form
Notifications for each team member: in-portal, push and email
Every conversation saved in Chat History

Which plans include it?

Human handoff is on every plan. Team seats are 1 on Starter, 2 on Pro, 10 on Agency and unlimited on Ultimate. Chat history is kept for 7 days, 30 days, 90 days or without limit, depending on plan.

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Want to see it first?

Try the live demo on our home page, or book a call with the ChatDek team.

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FAQ

Questions about human handoff

How does a visitor reach a real person in ChatDek?

The visitor taps "Talk to a human" in the chat. Your team sees the chat in the Human Handoff inbox and can take over and reply live.

Is WhatsApp connected to ChatDek?

The WhatsApp option is a link that opens a WhatsApp chat with your number. ChatDek does not connect to the WhatsApp Business API.

What happens if nobody on my team is online?

You set online and offline hours. Outside those hours, visitors see your offline message or form, and the AI assistant keeps answering questions.

Can the AI pick the chat back up after my team replies?

Yes. When your team member is finished, they can hand the conversation back to the AI assistant.

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