Booking

Appointment booking

ChatDek lets visitors book appointments inside the chat on your website. They choose a service, a staff member if you offer that, a date and an open time, then enter their name, email and phone and get a booking reference. You manage every booking from a calendar in the portal. Booking is on Pro and above.

Create your account

See plans and pricing

Plans

Pro and above

Calendar views

Month, week, day, agenda

Bookings taken

24/7

How it works

How does appointment booking work?

Add your services with their durations, your staff and your locations.

Set business hours for each day of the week, buffer time, a daily maximum, how far ahead people can book and your timezone.

Choose whether bookings need your approval or are confirmed automatically.

Visitors book in the chat. You and the customer get confirmation and reminder emails.

What's included?

Booking inside the chat: service, staff (optional), date, time, contact details and a booking reference
Availability from your hours, service durations, buffer time, daily maximum and booking window
Staff time off and location closures
Manual approval or auto-approve
Calendar with month, week, day and agenda views; drag to move or resize, with availability re-checked
Requests and Today views, customer history and internal notes
Confirmation and reminder emails, for example 24 hours and 1 hour before, which can be sent from your own email
.ics download, CSV export and manual bookings for phone or walk-in customers

Which plans include it?

Appointment booking is on Pro (200 appointments a month, 2 staff, 5 services, 1 location), Agency (1,000 a month, 5 staff, 25 services, 3 locations) and Ultimate (unlimited). Agency and Ultimate add recurring bookings, a waitlist, automations, tags and a public booking page.

Compare plans

Want to see it first?

Try the live demo on our home page, or book a call with the ChatDek team.

Book a demo

Try the live demo

FAQ

Questions about appointment booking

How does booking work in the ChatDek chat?

The visitor picks a service, a staff member if you offer that, a date and an open time, then enters their name, email and phone number. They get a booking reference straight away.

Can I approve bookings before they are confirmed?

Yes. You can review each booking request and approve it yourself, or switch on auto-approve so bookings are confirmed as soon as they are made.

Do customers get reminder emails?

Yes. ChatDek can send confirmation and reminder emails, for example 24 hours and 1 hour before the appointment, and you choose which emails go out.

Can customers pay for a booking in the chat?

No. ChatDek takes the booking and the customer's details, but it does not take payments for appointments.

Related features