Guides

AI receptionist and chatbot guides

Plain-language guides for business owners: what an AI receptionist does, how to choose and price one, and how to keep its answers honest.

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AI receptionist

What is an AI receptionist for a website?An AI receptionist greets website visitors, answers their questions, books appointments and collects contact details at any hour. Here is what it does and where it stops.Read
AI receptionist or answering service: which fits your business?An answering service uses people on the phone. An AI receptionist works in your website chat. Compare coverage, cost drivers, speed and the kinds of enquiries each suits.Read
AI receptionist or human receptionist: what each does bestA fair look at where an AI receptionist is stronger, where a person is, and how small businesses combine them so visitors are never left waiting.Read
How much does an AI receptionist cost? What actually drives the priceWhat to look at when pricing an AI receptionist: chats, bookings, languages, websites and add-ons, plus how to work out the cost per conversation.Read
How an AI receptionist books appointments without double bookingsHow online booking inside a chat works: services, opening hours, buffers, staff and locations, confirmation emails, and what to do about changes and cancellations.Read
What an AI receptionist should never doThe rules a safe AI receptionist follows: never guess a price, never claim to be human, never give advice it cannot give, and always offer a person.Read
An AI receptionist for clinics and practices: what it can and cannot doHow a clinic or practice website can use an AI receptionist for opening hours, services, new-patient questions and appointment requests, with clear limits on medical advice.Read

How it works

How an AI chatbot avoids making things upWhy AI chatbots sometimes invent answers, and the controls that prevent it: answering from your information, price lookups, asking the owner, and checking every reply.Read

Choosing

Privacy

GDPR and AI chatbots on business websites: a practical checklistA plain checklist for using a website chatbot responsibly: tell visitors it is an AI, collect only what you need, link your privacy policy, handle consent and deletion.Read

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