Is Chatdek GDPR compliant?

Chatdek publishes a privacy policy and a data processing addendum and provides consent, export and deletion tools. Your own compliance also depends on how you use it; ask a qualified adviser.

Can a visitor ask to be forgotten?

Yes. A visitor can ask the chat to forget them, and you can delete a person from Contacts.

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Privacy

GDPR and AI chatbots on business websites: a practical checklist

Updated October 17, 2026 · 5 min read · Chatdek

The short answer

Using a website chatbot responsibly means telling visitors they are talking to an AI, collecting only the details you need, linking your privacy policy, getting consent where it is required, keeping chats only as long as you need them and being able to delete a person's data on request. This is general information, not legal advice.

Be transparent

Show that the chat is an AI and link your privacy policy from the chat. Say what you do with the conversation.

Collect only what you need

Ask for a name or email only when it is needed for the job, such as a booking or a call-back. Do not ask for sensitive details in chat.

Consent and memory

If the chat remembers returning visitors, ask first and let them say no. Chatdek asks for consent before remembering, and a visitor can ask to be forgotten.

Retention and deletion

Decide how long to keep chats and leads. Make sure you can find and delete one person's data on request.

Where data goes

Know who processes the data (hosting, AI model providers, email). A data processing agreement should be available; Chatdek publishes one.

Get advice for your situation

Rules differ by country and industry. Ask a qualified adviser before relying on a checklist.

Questions

Is Chatdek GDPR compliant?: Chatdek publishes a privacy policy and a data processing addendum and provides consent, export and deletion tools. Your own compliance also depends on how you use it; ask a qualified adviser.
Can a visitor ask to be forgotten?: Yes. A visitor can ask the chat to forget them, and you can delete a person from Contacts.

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