What a receptionist does, and which parts move online
A front desk does four things all day: it welcomes people, answers the questions that come up again and again, arranges appointments, and knows when to fetch someone else.
On a website the same four jobs happen in a chat window. A visitor asks about prices or opening hours, wants a time slot, or leaves their details. An AI receptionist handles those first moments so your team only steps in where a person adds value.
How it knows what to say
It answers from information you give it: your services, prices, hours, policies and frequently asked questions, plus pages read from your own website. If the answer is not in that material, a well-built receptionist says it does not know, offers to take a message or asks the owner, rather than inventing something.
In Chatdek you control this in one portal. You can see every question it could not answer and add the missing answer in a minute.
What it can do
The useful jobs are the repetitive ones that arrive when nobody is free.
- Answer questions about services, prices, hours, location and policies
- Book appointments inside the chat, following your opening hours and buffers
- Capture names, emails and phone numbers as leads
- Hand over to your team live, or take a message when nobody is online
- Speak the visitor's language, in up to 16 languages including right-to-left ones
What it does not do
Chatdek is a website receptionist. It does not answer phone calls, it does not take payments inside the chat, and it does not give legal, medical or financial advice. It should never pretend to be a person, and it should hand over when a visitor asks for one.
Who it suits
Businesses where visitors ask similar questions and want a time or a quote: clinics, salons, law and accounting firms, tutors, trades, estate agents, restaurants and hotels. If your website gets visitors outside office hours, or your team answers the same questions by email every week, it is worth a trial.