Changelog

What we released

A dated list of what is live in Chatdek, newest first.

October 18, 2026

Tickets, rebuilt

Set up your own categories, extra questions, teams and reply times; nothing is preset for an industry, and a new website starts with one general category and one team so tickets work straight away.
Reply and solve times counted in your business hours, with warnings, rules that sort and route tickets (Agency and above), saved replies and a rating after a ticket is solved.
A private page for each customer and a "Your requests" tab in the chat; answers by email land in the same ticket.
Reports on volume, reply times, targets met, ratings and the questions that come back.

October 17, 2026

AI agent teams

Business actions: let your AI agents look things up in your own system, such as an order or a stock level, and answer only from the fields you choose (Pro and above).
Rules for each agent: words that bring in a person at once, phrases it must never say, tone and what it may offer.
Coaching: see what each agent could not answer or got wrong, teach it the answer and try the question again.
Ask Chatdek: ask about your own leads, chats, bookings, tickets and plan in plain words, and get a draft reply to a ticket.
Page messages per agent, so the agent answering on a page can invite visitors by itself.
The chat avatar is now made from your website logo or icon, including wide logos.

October 17, 2026

Receipts and clearer checkout

A paid receipt you can view, print or download as a PDF, linked from the payment email and the success page.
One clear "create your password" email after a website payment, and a plain order summary in the receipt and rejection emails.
Customers can check the status of a support ticket in the chat with its number and the email they used.

October 16, 2026

Pricing, limits and sites

Website limits per plan: Starter 1, Pro 1, Agency 2, Scale 4.
Mail, mailboxes and webhooks are shared across all your websites in one account, with a usage view by website.

October 15, 2026

Languages, mail and refunds

The chat widget in 15 languages with a language switcher, and translated forms and emails.
A Mail inbox for your team, contacts and a refund request flow in the portal.
A redesigned set of emails and an Email Center.

October 14, 2026

Tickets, forms and bookings

A full support ticket system with inbound email and automations.
Forms tied to leads, offline messages, tickets and bookings.
Visitor analytics with a live panel and new-visitor alerts.

October 13, 2026

Dashboard and conversation engine

A business-focused dashboard.
A new conversation engine where the server decides which tool runs and the model only writes the words.

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Tickets, rebuilt

Set up your own categories, extra questions, teams and reply times; nothing is preset for an industry, and a new website starts with one general category and one team so tickets work straight away.

Reply and solve times counted in your business hours, with warnings, rules that sort and route tickets (Agency and above), saved replies and a rating after a ticket is solved.

A private page for each customer and a "Your requests" tab in the chat; answers by email land in the same ticket.

Reports on volume, reply times, targets met, ratings and the questions that come back.

AI agent teams

Business actions: let your AI agents look things up in your own system, such as an order or a stock level, and answer only from the fields you choose (Pro and above).

Rules for each agent: words that bring in a person at once, phrases it must never say, tone and what it may offer.

Coaching: see what each agent could not answer or got wrong, teach it the answer and try the question again.

Ask Chatdek: ask about your own leads, chats, bookings, tickets and plan in plain words, and get a draft reply to a ticket.

Page messages per agent, so the agent answering on a page can invite visitors by itself.

The chat avatar is now made from your website logo or icon, including wide logos.

Receipts and clearer checkout

A paid receipt you can view, print or download as a PDF, linked from the payment email and the success page.

One clear "create your password" email after a website payment, and a plain order summary in the receipt and rejection emails.

Customers can check the status of a support ticket in the chat with its number and the email they used.