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Medical
A medical practice website needs to answer logistics, not diagnose. Chatdek answers opening hours, services, locations and how to prepare for a visit from your own information, collects appointment requests and sends anything clinical to your staff.
City ClinicAI
Online - Replies instantly
10:24 AM
Powered by Chatdek
Audience
Built for private clinics, specialist practices, physiotherapy and wellness centers, and clinic groups with more than one location.
Answers
24/7
Booking
Growth and above
Booking locations
1 to 12
What it handles
Setup
Part 1 of 3
Add your services, specialties, practitioners, locations, opening hours and first-visit information.
Part 2 of 3
Set topics to avoid, such as diagnosis and treatment advice, and choose how the assistant should point patients to your team.
Part 3 of 3
Patients get general answers or book a visit, and your staff handle anything personal or clinical.
Examples
Patients can ask which service or specialty fits their visit and where and when it is available.
The assistant explains what to bring, how long a visit takes and how to get there, using the information you added.
When a patient asks something personal or clinical, the assistant follows your rules and offers a person, a phone number or an email instead.
A conversation, start to finish
City ClinicAI
Online - Replies instantly
10:24 AM
10:25 AM
Powered by Chatdek
In depth
Patients ask where you are, when you open, which doctors see which conditions, how to get a referral and how to cancel. Those answers belong in your knowledge base, written in your own words.
For anything about symptoms, test results or treatment, set the assistant to decline and offer a person. A medical chatbot should never replace a clinician, and Chatdek lets you make that rule explicit.
On Growth and above, patients request a visit by choosing a service, clinician and an open time. Because many practices need to check the reason for a visit, you can require approval for every booking before it is confirmed.
Reminder emails reduce missed appointments. Staff time off and location closures keep slots accurate.
Do not invite visitors to share health details in the chat. Tell the assistant to ask only for name, contact details and the type of visit, and to point patients to a phone call or secure channel for anything sensitive. Chatdek does not use customer chat data to train AI models. Check your own legal obligations for patient data before you go live.
Updated October 2026
Example: first-visit questions
Illustrative conversation, not a real customer.
Questions
Yes, for non-clinical tasks such as opening hours, services, locations, visit preparation and appointment requests. Keep medical advice with your clinicians.
No. You set the assistant to avoid medical advice and hand those questions to a person.
Yes, on Growth and above. You add staff members, and patients can choose one when the service allows it.
Chatdek does not claim HIPAA compliance. Do not collect protected health information in the chat, and check with your compliance adviser before using any chatbot with patients in the United States.
Yes. The chat supports up to 16 languages, which helps practices serving patients who speak different languages.
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