Training

Knowledge base

The ChatDek knowledge base is where you teach the assistant about your business. You write entries for services, prices, hours, policies and FAQs, or upload PDF, Word, text, Markdown and CSV files. On Agency and Ultimate plans, ChatDek can also crawl your website and re-sync the crawled pages every day.

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File types

PDF, DOCX, TXT, MD, CSV

Max file size

10 MB

Website crawler

Agency and above

How it works

How does knowledge base work?

Write entries for the things visitors ask most: services, prices, opening hours, policies and FAQs.

Upload documents you already have, such as price lists or policy files, up to 10 MB each.

On Agency and Ultimate, add your website address and let the crawler read your pages. Crawled sites re-sync daily.

Test the assistant, check the list of unanswered questions and fill the gaps.

What's included?

Written entries for services, prices, hours, policies and FAQs
Document upload: PDF, Word (.docx), .txt, .md and CSV, up to 10 MB
Website crawler on Agency (50 pages per crawl) and Ultimate (unlimited)
Daily re-sync for crawled websites
A Test your AI tab to try the assistant before visitors do
A list of questions the assistant could not answer
Revision history with undo, and CSV export

Which plans include it?

Every plan includes the knowledge base. You can add 25 entries on Starter, 100 on Pro, 500 on Agency and unlimited entries on Ultimate. The website crawler is on Agency and Ultimate.

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Want to see it first?

Try the live demo on our home page, or book a call with the ChatDek team.

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FAQ

Questions about knowledge base

What files can I upload to the ChatDek knowledge base?

You can upload PDF, Word (.docx), plain text (.txt), Markdown (.md) and CSV files of up to 10 MB each.

Does the knowledge base update when my website changes?

On Agency and Ultimate plans, websites added with the crawler re-sync every day. On Starter and Pro, you update your entries and documents yourself in the portal.

How do I know what information is missing?

ChatDek lists the questions the assistant could not answer, so you can see exactly which entries to add next.

Can I undo a change to the knowledge base?

Yes. The knowledge base keeps a revision history, and you can undo changes from there.

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