Chatdek

Privacy Policy

Privacy Policy

Learn how we collect, use, and protect your data when you use our AI chat widget and platform.

Last updated: May 19, 2026

1. Introduction

Chatdek ("we", "us", "our") is operated by Chatdek, located at 279 E Block Canal Garden, Lahore, Pakistan. This policy explains how we collect and use your data.

2. Information We Collect

  • Account information: Name, email address, company details.
  • Usage data: Messages sent, session analytics, and leads captured.
  • Website data: Crawled content and knowledge base information you provide to train your AI.
  • Payment information: Processed securely by PayFast (PKR) or Stripe (USD).
  • Technical data: IP addresses, browser types, and device information.

3. How We Use Your Information

  • To provide, maintain, and improve the Chatdek service.
  • To process payments and manage your subscription.
  • To send service-related communications and essential updates.
  • To analyze usage patterns and improve AI response quality.
  • To comply with applicable legal obligations.

4. Data Storage and Security

Your data is stored on secure servers and is encrypted both at rest and in transit. We implement industry-standard security measures to protect your information. We do not sell your personal data to third parties.

5. Cookies

We use cookies and similar tracking technologies to track activity on our platform. We use:

  • Essential cookies: Required for authentication and security.
  • Analytics cookies: Used to understand how users interact with our service.

You can disable cookies through your browser settings, though this may affect the functionality of our platform.

6. Third Party Services

We utilize the following third-party services to operate Chatdek:

  • OpenAI: For processing AI chat responses.
  • PayFast: For secure payment processing in Pakistan (PKR).
  • Stripe: For secure international payment processing (USD).
  • Hosting Providers: For secure server infrastructure.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request deletion of your account and associated data.
  • Export your data from our platform.
  • Contact us at admin@chatdek.com to exercise these rights.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Chatdek
279 E Block Canal Garden, Lahore, Pakistan
Phone: +92 336 4362705
Email: admin@chatdek.com