At Chatdek, we want you to be completely satisfied with our service. This policy outlines when and how you can request a refund.

You are eligible for a full refund if all of the following conditions are met:

• The request is made within 48 hours of your initial purchase.
• The widget has NOT been activated or installed on any website.
• No messages have been processed on your account.
• This is your first subscription purchase (not a renewal).

No refund will be issued if any of the following apply:

• More than 48 hours have passed since your purchase.
• The widget has been activated or installed on your website.
• Messages have been sent or processed through your widget.
• The charge is for a subscription renewal, not your first purchase.
• Your account was terminated due to a violation of our Terms and Conditions.

To request a refund, please email us at admin@chatdek.com with the following details:

• Subject: "Refund Request - [Your Email]"
• Your account email address
• The date of your purchase
• The reason for your refund request

We will review your request and respond within 24 hours.

• Approved refunds are processed within 5-7 business days.
• Funds will be returned to the original payment method used during purchase.
• PKR refunds are processed via PayFast.
• USD refunds are processed via Stripe.

If you have any questions regarding this Refund Policy, please contact our support team:

Email: admin@chatdek.com
Phone: +92 336 4362705