Is this legal advice?

No. It is a general checklist. Check the rules that apply to your business and location.

Does the chatbot train AI models on my customers' chats?

Chatdek states in its privacy policy that it does not sell personal data or use it to train AI models.

Privacy

A privacy checklist before you put a chatbot on your website

Updated October 15, 2026 · 5 min read · By the Chatdek team

The short answer

Before adding a chatbot, check what personal data it collects, who processes it, where it is stored, how long it is kept, what visitors are told, and how people can ask for their data to be removed. This is general guidance, not legal advice; check your local rules.

1

What does it collect?

Chat messages, and any details visitors give, such as names, emails and phone numbers. Ask your provider exactly what is stored.

2

Who processes the data?

Chatbots often use sub-processors for hosting and AI. A good provider lists them and signs a data processing agreement. Chatdek publishes its sub-processors and a data processing addendum.

3

Is it clear to visitors?

Say that visitors are talking to an AI, link your privacy policy, and explain what happens to what they type. Chatdek shows an AI badge and asks permission before remembering a returning visitor.

4

How long is it kept?

Set a retention period that matches what you actually need, and make sure you can delete a person's data when asked.

5

Cookies and analytics

If you measure visits, tell visitors and ask for consent where required. Chatdek's visitor counting uses no cookies and stores no IP addresses.

Questions

Is this legal advice?: No. It is a general checklist. Check the rules that apply to your business and location.
Does the chatbot train AI models on my customers' chats?: Chatdek states in its privacy policy that it does not sell personal data or use it to train AI models.

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