Real availability, not a form
A chatbot that only collects a requested time forces your team to check and reply. Better: it offers only times that are free, so a booking is real the moment it is made.
The settings that matter
Look for service lengths, buffer time, staff and locations, days off and closures, how far ahead people can book, and notice before an appointment.
Confirmations, reminders and changes
Confirmation and reminder emails cut no-shows. Customers should be able to view, move or cancel with a link, and you should see changes in one list.
Approval and walk-ins
You should be able to choose between automatic confirmation and approval, and to add bookings by hand for phone or walk-in customers.
Language and mobile
Most bookings are made on phones. Test the booking card on a small screen and in the languages your customers use.
Where Chatdek fits
Chatdek's booking module has services, staff, locations, buffers, closures, reminders, .ics downloads, CSV export and manual bookings. It is available from the Pro plan and up.