Setting Up Appointment Booking

Open Appointments in the portal and add the services people can book, with how long each one takes.

Add staff if visitors should be able to choose who they see, and add your locations. Pro includes 2 staff, 5 services and 1 location; Agency includes 5 staff, 25 services and 3 locations; Ultimate is unlimited.

Set business hours for each of the 7 days, buffer time between appointments, a daily maximum, how far ahead people can book and your timezone.

Add staff time off and location closures so those times are never offered.

Pick manual approval to review each request first, or auto-approve to confirm bookings straight away.

Bookings move through these statuses: awaiting approval, confirmed, rescheduled, completed, no-show and cancelled.

Turn emails on or off for each event, for you and for the customer, including reminders such as 24 hours and 1 hour before.

In Email Settings you can send these emails from your own email address.

Use the calendar's month, week, day and agenda views, and drag a booking to move or resize it. ChatDek re-checks availability when you do.

Requests and Today views, customer history, internal notes, .ics downloads, CSV export and manual bookings are all in the same place. Agency and Ultimate add recurring bookings, a waitlist, automations, tags and a public booking page.