Billing, Renewals and Support

Every plan can be paid for 1, 3, 6 or 12 months at a time. Longer periods cost less per month. The exact prices are on the pricing page.

Payment is by card. Your plan is activated automatically as soon as the payment goes through.

Open Plan & billing in the portal to see your current plan and its renewal or expiry date.

Use Renew or change plan to extend your plan or move to a different one.

You can cancel from Plan & billing at any time. Your plan stays active until the end of the period you paid for and does not renew after that. If you use automatic renewal from a balance, switching it off stops further renewals.

Refunds follow our refund policy, which you can read on the refund policy page.

Send us a message through the contact page or email support@chatdek.com from the address on your account.

Pro, Agency and Scale are answered ahead of Starter and trial accounts. First-reply times: Starter within 3 business days, Pro within 1 business day, Agency within 12 business hours, Scale within 4 business hours. Business hours: Monday to Friday, 09:00–18:00 Pakistan time. Time outside these hours and on holidays does not count. Times are for the first reply.