Support
Renewals, expiry, refunds, and support
How subscription periods start, how renewals work, what happens on expiry, and when to contact support for plan or domain changes.
Guide summary
This guide gives the operational rules teams most often ask about after launch: renewal timing, expiry, support contact, and change handling.
This guide helps you with
Topic 01
Renewal timing
Topic 02
Expiry and access
Topic 03
Refund and support expectations
Full Guide
Read the rollout notes in plain language
Each section below is written to help operators understand what happens next without relying on vague product copy.
Renewal timing
Renewal timing depends on the billing cycle assigned to your package. Monthly, yearly, and lifetime billing are all supported.
Customers should monitor renewal messages and expiry dates from their client dashboard and support emails.
Expiry and access
If a subscription expires, your client dashboard re-checks the active plan and adjusts feature access automatically.
Plan-gated tools and usage limits change as the subscription state changes.
Refund and support expectations
Refunds, setup service expectations, and support handling are governed by the public Chatdek legal and policy pages.
For plan upgrades, domain changes, or billing issues, customers should contact the Chatdek team directly.
Related Guides
Keep reading the next most relevant docs
These links are the best next reads for teams moving from setup into live operation.
Launch
Getting started with Chatdek
A clear launch path from package selection to live chatbot, including manual onboarding and the Setup Package service.
Open guideActivation
License activation and plan setup
How your client dashboard connects to your subscription, validates your plan, and activates the correct feature set for your website.
Open guideIntegrations
Integrations and tool access
Understand what tools are available in your plan, how Google and email integrations behave, and what unlocks after an upgrade.
Open guide