Comparison

Chatdek vs Smith.ai: which AI chatbot fits?

Smith.ai is a receptionist service that answers phone calls and is priced by included calls a month. Chatdek is an AI receptionist for your website chat with booking and lead capture in a flat plan. They cover different channels: choose Smith.ai if customers phone you, and Chatdek if they arrive through your website.

Start free 7-day trial See Chatdek pricing

At a glance

Chatdek and Smith.ai side by side

	Chatdek	Smith.ai
Best for	Your customers arrive through your website and you want chat that answers, books and captures leads.	Most of your new customers phone you and you want calls answered by a service.
Pricing as listed	Plans from $21 a month, after a 7-day Agency trial with no card	Starter listed at $300 a month with 30 calls, Basic at $810 with 90 calls and Pro at $2,100 with 300 calls.
AI answers	Included in every plan, with monthly AI chat limits per plan	See its pricing page
Not offered	Phone calls, WhatsApp Business API, payments in the chat	See its pricing page for current limits

Compared on October 17, 2026. Competitor details come from its public pricing page and may have changed since.

Pricing

What Smith.ai lists for pricing

Starter listed at $300 a month with 30 calls, Basic at $810 with 90 calls and Pro at $2,100 with 300 calls.
Overage listed at $11.50, $10.50 and $8.50 per call over the included calls on those plans.
Enterprise on custom pricing. No free trial is listed; a 30-day money-back guarantee is described.
Plans are described as month-to-month, with a 10% discount for a 12-month subscription.

Source: Smith.ai pricing page, read on October 15, 2026. Prices change, so check the source before deciding.

Chatdek plans start from $21 a month, with the AI assistant and lead capture in every plan. Booking, support tickets and live chat takeover are on Pro and above. See current Chatdek plans.

Where Smith.ai is stronger

Phone call answering, which a website chat does not do
People available on calls
Pricing by calls for businesses that live on the phone

Where Chatdek is stronger

Website chat that answers instantly at any hour from your own information
Booking inside the chat and lead capture in one plan
A much lower monthly cost for businesses whose enquiries arrive on the website
A 7-day Agency trial with no card

Which should you choose?

Choose Smith.ai if

Most of your new customers phone you and you want calls answered by a service.

Choose Chatdek if

Your customers arrive through your website and you want chat that answers, books and captures leads.

Where Chatdek is not the right fit

Chatdek does not answer phone calls, does not connect to the WhatsApp Business API, does not take payments in the chat and is not a full enterprise helpdesk. If you need those, look at a broader platform.

Questions

Chatdek and Smith.ai: common questions

Is Chatdek an alternative to Smith.ai?

For website enquiries, yes. For phone calls, no: Chatdek does not answer phone calls.

Can I use both?

Yes. Many small businesses use a phone service for calls and Chatdek for the website.