Comparison

Chatdek vs Freshchat: which AI chatbot fits?

Freshchat by Freshworks is a per-agent customer-messaging product with AI sold as separate add-ons. Chatdek is a flat plan for a business website with the AI assistant, booking and leads included. Freshchat fits support teams already in the Freshworks suite; Chatdek fits owners who want one price and a ready AI receptionist.

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At a glance

Chatdek and Freshchat side by side

	Chatdek	Freshchat
Best for	You are a small business that wants an AI receptionist with booking and leads for one predictable price.	You run a support team on Freshworks tools and want per-agent control.
Pricing as listed	Plans from $21 a month, after a 7-day Agency trial with no card	Free listed at $0 for up to 10 agents, with no Freddy AI listed.
AI answers	Included in every plan, with monthly AI chat limits per plan	Free listed at $0 for up to 10 agents, with no Freddy AI listed.
Not offered	Phone calls, WhatsApp Business API, payments in the chat	See its pricing page for current limits

Compared on October 17, 2026. Competitor details come from its public pricing page and may have changed since.

Pricing

What Freshchat lists for pricing

Free listed at $0 for up to 10 agents, with no Freddy AI listed.
Growth listed at $19 per agent a month billed annually, with the Freddy AI Agent listed at $49 per 100 sessions.
Pro listed at $49 per agent a month billed annually, and Enterprise at $79 per agent a month billed annually, with the Freddy AI Copilot add-on listed at $29 per agent a month.
The page offered a monthly and annual toggle; the prices shown were the annual ones.

Source: Freshchat pricing page, read on October 15, 2026. Prices change, so check the source before deciding.

Chatdek plans start from $21 a month, with the AI assistant and lead capture in every plan. Booking, support tickets and live chat takeover are on Pro and above. See current Chatdek plans.

Where Freshchat is stronger

A free plan for up to 10 agents
Fits teams that already use other Freshworks products
Per-agent control for a larger support team

Where Chatdek is stronger

One product for AI answers, appointment booking inside the chat, lead capture and contact options for a person (live takeover on Pro and above)
Up to 16 chat languages with right-to-left layout (2 on Starter, 5 on Pro, 16 on Agency and Scale), and translated forms and booking emails
Built for small business and local-service websites, with industry setups and one-line install
A 7-day Agency trial with no card, and plan prices shown on the pricing page
A flat plan price instead of per-agent pricing and separate AI session charges

Which should you choose?

Choose Freshchat if

You run a support team on Freshworks tools and want per-agent control.

Choose Chatdek if

You are a small business that wants an AI receptionist with booking and leads for one predictable price.

Where Chatdek is not the right fit

Chatdek does not answer phone calls, does not connect to the WhatsApp Business API, does not take payments in the chat and is not a full enterprise helpdesk. If you need those, look at a broader platform.

Questions

Chatdek and Freshchat: common questions

Is Chatdek a Freshchat alternative?

For small business websites, yes. Freshchat is stronger for larger support teams.

How is AI charged in Freshchat?

The page lists the Freddy AI Agent per 100 sessions and a Copilot add-on per agent. Chatdek includes the AI assistant in every plan.