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Law firms
A law firm website should welcome inquiries without giving legal advice. Chatdek explains your practice areas and process, collects the details you need and sends urgent matters to a person, at any hour.
Law FirmsAI
Online - Replies instantly
10:24 AM
Powered by Chatdek
Audience
Built for small and mid-sized law firms, solicitors and legal practices that receive inquiries through their website.
Answers
24/7
Booking
Pro and above
Languages
16
What it handles
Setup
Part 1 of 3
Add your practice areas, how the first consultation works, fee structure, office hours and what to prepare to the knowledge base.
Part 2 of 3
Set the assistant's tone and add topics to avoid, such as legal advice, outcomes or fee promises.
Part 3 of 3
Paste the install snippet on your website. Visitors ask questions in the chat, and your team picks up anything that needs a person.
Examples
A visitor looks for help at night. The assistant explains your process and takes their details so a person can reply next morning.
Visitors describe their situation and are pointed to the practice area page that fits, without any advice on the case.
A booking request for a first call arrives with the visitor's details and the conversation attached.
A conversation, start to finish
Law FirmsAI
Online - Replies instantly
10:24 AM
10:25 AM
Powered by Chatdek
In depth
Visitors often arrive stressed and unsure which kind of lawyer they need. Explain your practice areas, how a first consultation works and what it costs in the knowledge base, and the assistant repeats that clearly.
Set firm rules: no legal advice, no predictions about outcomes, no promises. The assistant offers a person instead.
Use a pre-chat form or in-chat prompts for name, contact details, matter type and urgency. Each lead is saved with the full conversation, so the person who calls back already knows the situation.
Intent labels and tags help separate new matters from existing clients.
On Pro and above, visitors can request a consultation time. Tell visitors not to share confidential details in the chat, and keep sensitive discussion for a phone call or your own secure channel. Check your professional rules before using any chatbot for client communication.
Updated October 2026
Example: a new inquiry after hours
Illustrative conversation, not a real customer.
Questions
Yes, for intake and general information such as practice areas, process and fees. It should not give legal advice.
No. You set it to decline legal advice and offer to connect the visitor with a lawyer.
Yes, on Pro and above. Visitors choose an open time and you approve it.
Define urgent keywords and contact options. The assistant offers a person and your team is notified right away.
Chats are visible only to people with access in your portal, and Chatdek does not use customer chats to train AI. Ask visitors not to share confidential details in the chat.
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