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Fitness
People decide to join a gym late at night or on a Sunday, when the front desk is closed. Chatdek answers membership, class and trial questions from your information and captures the sign-up while the motivation is fresh.
Gyms and FitnessAI
Online - Replies instantly
10:24 AM
Powered by Chatdek
Audience
Built for gyms, yoga and pilates studios, personal trainers and martial arts schools.
Answers
24/7
Booking
Pro and above
Languages
16
What it handles
Setup
Part 1 of 3
Add your membership types and prices, class timetable, trial offers, opening hours and facilities to the knowledge base.
Part 2 of 3
Set the assistant's tone and add topics to avoid, such as medical or injury advice.
Part 3 of 3
Paste the install snippet on your website. Visitors ask questions in the chat, and your team picks up anything that needs a person.
Examples
Someone compares gyms at 11pm. They get your prices and a trial sign-up, not a closed door.
Visitors ask which classes suit beginners and receive an answer from your timetable.
A visitor books a tour and your team sees the request with the chat.
A conversation, start to finish
Gyms and FitnessAI
Online - Replies instantly
10:24 AM
10:25 AM
Powered by Chatdek
In depth
Add your membership types, prices, contract terms, class timetable, opening hours and freezing or cancellation rules. The assistant answers consistently, which matters because unclear cancellation terms are a common complaint.
Update the timetable in the knowledge base when it changes so visitors never see last season's classes.
Offer a trial pass or tour in the chat and collect name and contact details as a lead. Staff see every lead with the conversation and follow up the next morning.
On Pro and above, visitors can book a tour or an intro session in a time slot, and you can use proactive messages to mention a trial on the pricing page.
Existing members have different questions: freezing a membership, changing a plan, a billing issue. Route those to support tickets on Pro and above, or hand the chat to a person. Keep payment and billing details out of the chat.
Updated October 2026
Example: a trial request on Sunday night
Illustrative conversation, not a real customer.
Questions
It can collect their name and contact details and, on Pro and above, book a tour or intro session. Your team confirms the trial.
Yes, from the timetable you add to the knowledge base. Keep it updated when classes change.
It can explain your cancellation policy. Actual cancellations should be handled by your team, for example through a support ticket.
Yes. A trainer can use it to answer package questions and book consultations.
No. Chatdek does not take payments in the chat.
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