1
Say you do not know
A confident wrong answer is worse than an honest gap. A good assistant admits it and moves on to what it can do.
2
Offer a next step
Take the visitor's details, open a ticket, or connect a person. Never leave them at a dead end.
3
Log the gap
Chatdek lists the questions the assistant could not answer in the Knowledge Base area, so you can see exactly what is missing.
4
Fill it in
Write a short, direct answer and add it. Review the list weekly in the first month.