How long does testing take?

An hour with twenty real questions finds most gaps.

Can I launch in stages?

Yes. Start with a few pages, review, then show the chat everywhere.

Checklists

Chatbot launch checklist: 15 things to check before you go live

Updated October 15, 2026 · 4 min read · By the Chatdek team

The short answer

Before launching a website chatbot, check that its information is accurate, its tone and rules are set, a person can take over, the privacy wording is in place, it works on phones, your team receives alerts, and you know which numbers you will review. Test with real customer questions first.

1

Information

Prices, hours and policies are current
The twenty most common questions have answers
Topics to avoid are listed

2

Experience

Greeting and quick replies are written
Colors and logo match your brand
It works on phones and slow connections
Languages are chosen

3

People

Someone is assigned to take over chats
Alerts reach the right people
Offline message or form is set

4

Trust

Privacy policy is linked
Visitors can see they are talking to an AI
Cookie banner covers any analytics

5

Measurement

You know where to see chats, leads and bookings
You will review unanswered questions weekly

Questions

How long does testing take?: An hour with twenty real questions finds most gaps.
Can I launch in stages?: Yes. Start with a few pages, review, then show the chat everywhere.

Related on Chatdek

Keep reading