1
Confirm immediately
A confirmation email with the date, time, service and place stops doubt. Include an add-to-calendar file so the appointment lands in the customer's own calendar.
2
Remind twice
A reminder the day before gives time to reschedule. A second one an hour before catches the forgetful. Chatdek's booking module sends reminders at times you choose.
3
Make changes easy
Every email should carry a link to view, move or cancel. A customer who can cancel in ten seconds frees the slot for someone else instead of simply not turning up.
4
Show your policy
State your cancellation notice plainly in the confirmation. Clear rules reduce disputes.
5
Use the waitlist
When someone cancels, offer the slot to people waiting. A waitlist turns cancellations into bookings.