How much information does it need?

Start with a few dozen clear entries. Quality matters more than volume.

What if the chatbot does not know?

A good chatbot says it does not know, offers to take the visitor's details or connects them with your team, and lists the question so you can add the answer.

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How-to

How to train an AI chatbot on your own business information

Updated October 15, 2026 · 5 min read · By the Chatdek team

The short answer

You train a business chatbot by giving it a knowledge base: clear written entries about your services, prices, hours and policies, plus any documents or website pages you already have. Then you test it with real customer questions and add whatever it could not answer.

1

Start with the questions customers really ask

Look at your inbox, phone notes and social messages. Write down the twenty questions you answer most often. These become your first entries.

2

Write short, specific entries

One topic per entry works best. Compare "We offer a range of treatments" with "Teeth whitening takes about 60 minutes. It is available Monday to Saturday." The second is something a chatbot can use.

Services and what they include
Prices, packages and what affects them
Opening hours, locations and how to get there
Policies: cancellations, refunds, deposits
How to book, and what to bring

3

Add documents and your website

If you already have a price list, menu or brochure, upload it. Chatdek accepts PDF, Word, text and CSV files, and can read pages from your website and refresh them automatically.

4

Set rules and topics to avoid

Tell the assistant how to speak, and what it must not do, such as giving medical or legal advice. Rules keep answers on brand and safe.

5

Test, then keep improving

Ask the chatbot your twenty questions before going live. After launch, review the questions it could not answer and add them. A knowledge base is never finished; a few minutes a week keeps it accurate.

Questions

How much information does it need?: Start with a few dozen clear entries. Quality matters more than volume.
What if the chatbot does not know?: A good chatbot says it does not know, offers to take the visitor's details or connects them with your team, and lists the question so you can add the answer.

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