Contact form
A form works everywhere and costs nothing to run, but the visitor waits for an email reply, sometimes for a day. Many do not wait.
- Best for: detailed inquiries and quote requests
- Weakness: no instant answer, easy to abandon
Live chat with staff
Live chat feels personal and can close sales, but it only works while someone is watching it. Outside office hours the window is empty, and small teams cannot cover every visitor at busy times.
- Best for: high-value conversations
- Weakness: needs people online
AI chatbot
An AI chatbot answers immediately, day and night, in the visitor's language, using your own information. It can collect details and bookings, and it scales to many visitors at once.
- Best for: repeated questions, bookings, after-hours visitors
- Weakness: only as good as the information you give it, so keep it up to date
Using them together
The strongest setup combines all three: the chatbot answers first, a visitor can ask for a person and your team takes over live, and a form or ticket captures anything that needs follow-up. Chatdek is built this way: the assistant answers, the team takes over from a live inbox, and requests that need more time become support tickets.