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Measuring it
Compare the time from first message to first reply for chat, email and forms, and aim to shorten the slowest.
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The short answer
First response time is how long a visitor or customer waits for the first reply. For website enquiries it is a strong driver of whether the visitor stays, so an AI chat that answers in seconds can matter.
Compare the time from first message to first reply for chat, email and forms, and aim to shorten the slowest.
Questions
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