Is an AI chatbot the same as ChatGPT?

No. A business chatbot answers from your own information and can take actions such as bookings. A general chat model does not know your business.

All terms

Glossary

What is an AI chatbot?

Updated October 17, 2026 · 3 min read · Chatdek

The short answer

An AI chatbot is a chat window that understands a visitor's own words and writes an answer, instead of following a fixed menu. On a business website it answers from information you provide, such as services, prices and opening hours.

How it differs from a scripted bot

A scripted bot follows buttons and keywords and fails on anything unexpected. An AI chatbot reads free text and writes a reply, so visitors can ask in their own words and in their own language.

What makes a business chatbot trustworthy

It answers from your information, admits when it does not know, and lets a person take over. See how Chatdek avoids making things up.

Questions

Is an AI chatbot the same as ChatGPT?: No. A business chatbot answers from your own information and can take actions such as bookings. A general chat model does not know your business.

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