Does it replace staff?

No. It handles first contact so staff can focus on conversations that need a person.

Glossary

What is an AI receptionist?

Updated October 17, 2026 · 3 min read · Chatdek

The short answer

An AI receptionist is an AI chatbot with a receptionist's job: it greets visitors, answers common questions, books appointments, collects contact details and hands over to a person. It works on a website chat at any hour.

What it covers

Greeting, questions, bookings, lead details and hand-over. It does not answer phone calls in Chatdek.

See the full guide to what an AI receptionist is and how it compares with an answering service and a human receptionist.

Questions

Does it replace staff?: No. It handles first contact so staff can focus on conversations that need a person.

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GlossaryWhat is an AI chatbot?An AI chatbot is a chat window that understands a visitor's own words and writes an answer, instead of following a fixed menu. On a business website it…
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What is an AI receptionist?

What it covers

Read more

What is an AI receptionist?

What it covers

Read more