Can customers check a ticket?

Yes, in the chat with the ticket number and the email used.

Glossary

What is a support ticketing system?

Updated October 17, 2026 · 3 min read · Chatdek

The short answer

A support ticketing system turns each customer request into a numbered ticket with a status, so nothing is lost and customers can ask where their request stands.

In Chatdek

Tickets can come from chat, forms and email, and customers can ask the chat for the status of their ticket with its number and their email.

Questions

Can customers check a ticket?: Yes, in the chat with the ticket number and the email used.

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