1
Collect real questions
Use your emails, calls and messages from the last month. Real wording matters more than neat wording.
2
Add tricky ones
Ask for a price you did not list, a service you do not offer, a legal question and a request for a person. A good assistant admits gaps and routes correctly.
3
Score each answer
Right, wrong or unsure. For wrong and unsure answers, find the missing or unclear information and fix it in your knowledge base.
4
Test the actions
Book once, leave details once and ask for a person once, on a phone. Check the confirmation emails.
5
Repeat after changes
Run the same questions again after you edit, and keep the list for later.