Is it the same as a chatbot?

A chatbot is one kind of conversational AI.

Glossary

What is conversational AI?

Updated October 17, 2026 · 3 min read · Chatdek

The short answer

Conversational AI is software that holds a back-and-forth conversation in natural language, by text or voice. Website chatbots and AI receptionists are examples.

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In business use

It is useful when it answers from your facts and can act, for example book or collect details.

Questions

Is it the same as a chatbot?: A chatbot is one kind of conversational AI.

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