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How to reduce it
Answer from a knowledge base, look prices up in rows, let the bot say it does not know, and review what visitors marked unhelpful.
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The short answer
A chatbot hallucination is a confident answer that is not true or not supported by the information the chatbot was given. Business chatbots reduce it by answering only from your information and checking replies.
Answer from a knowledge base, look prices up in rows, let the bot say it does not know, and review what visitors marked unhelpful.
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