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Team tools
The team mailbox connects an email account to Chatdek so your team can read and answer customer email in the same place as chats and tickets. Messages are grouped into threads, can be assigned, snoozed or scheduled, and can be turned into tickets with one click.
How it works
Connect a mailbox in the portal's Mail area.
New email arrives as threads, checked about every minute.
Your team assigns, replies, snoozes or schedules a reply, and sets rules for repeat senders.
Convert a thread into a ticket when it needs tracking.
Every plan, Starter included, can connect 1 mailbox of its own. Pro has 1, Agency 3 and Scale 10. Messages keep their formatting and attachments.
Compare plansTry the live demo on our home page, or book a call with the Chatdek team.
FAQ
Mailboxes that allow IMAP and SMTP access. The portal asks for the connection details and checks them.
Yes. Team members with access see the same threads and can assign them to each other.
It works alongside it. Your mailbox stays yours; Chatdek reads and sends through it.
Related features
Every request becomes a numbered ticket your team can assign, answer and track, set up your way.
Learn moreVisitors can ask for a person. Your team takes over the chat live and hands back to the AI when done.
Learn moreOne record per person, with their leads, tickets and bookings gathered together.
Learn more