1
Chat for quick answers
Short questions with simple answers belong in chat, ideally answered instantly by an AI assistant.
2
Tickets for follow-up
A problem that needs investigation should become a ticket with a number, a status and a history. Customers can then ask for the status, and nothing falls between channels.
3
Email for the formal
Contracts, invoices and detailed explanations suit email. Make sure replies to a ticket arrive in the ticket.
4
One place for all of it
Chatdek keeps chats, tickets, forms and the team mailbox together, and a customer can ask the chat for the status of a ticket with its number and their email.