1
Why it matters
Visitors are far more comfortable asking questions in their own language. If your website only speaks one, some of them leave.
2
What to translate
The chat window, forms and booking emails should match the visitor's language. Your knowledge base can stay in one language, and the assistant answers from it in the language it is asked.
3
Right-to-left languages
Arabic, Urdu and Persian need a mirrored layout. Chatdek's widget supports up to 16 languages, including these.
4
Your team
If your team does not speak the visitor's language, live translation helps. On Chatdek's Agency and Scale plans, chats can be translated both ways.
5
Check the important wording
Machine translation is good for everyday questions. Have a speaker review prices, policies and legal wording.