Operations

Lead capture and visitor inbox

How Chatdek stores leads and appointments, what gets exported, and how teams use the Visitor Inbox to track follow-up activity.

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Guide summary

The Visitor Inbox is where captured conversations become operational records. It helps teams respond with context instead of starting from zero.

This guide helps you with

Topic 01

Leads and appointments together

Topic 02

Exports and reporting

Topic 03

Keeping follow-up simple

Full Guide

Read the rollout notes in plain language

Each section below is written to help operators understand what happens next without relying on vague product copy.

Leads and appointments together

Your client dashboard groups visitor records into one workspace so teams can review lead capture and appointment-style activity in one place.

This reduces admin clutter and makes exports, status handling, and follow-up review easier.

Exports and reporting

Supported exports work directly from your dashboard so a team can move records into other systems if needed.

This is useful for agencies, clinics, and service teams that still rely on an external CRM or spreadsheet workflow.

Keeping follow-up simple

The goal of the Visitor Inbox is not to become a bloated CRM. It is to keep the first operational layer close to the conversation.

When needed, records can still be pushed or exported into bigger systems later.