Operations
Lead capture and visitor inbox
How Chatdek stores leads and appointments, what gets exported, and how teams use the Visitor Inbox to track follow-up activity.
Guide summary
The Visitor Inbox is where captured conversations become operational records. It helps teams respond with context instead of starting from zero.
This guide helps you with
Topic 01
Leads and appointments together
Topic 02
Exports and reporting
Topic 03
Keeping follow-up simple
Full Guide
Read the rollout notes in plain language
Each section below is written to help operators understand what happens next without relying on vague product copy.
Leads and appointments together
Your client dashboard groups visitor records into one workspace so teams can review lead capture and appointment-style activity in one place.
This reduces admin clutter and makes exports, status handling, and follow-up review easier.
Exports and reporting
Supported exports work directly from your dashboard so a team can move records into other systems if needed.
This is useful for agencies, clinics, and service teams that still rely on an external CRM or spreadsheet workflow.
Keeping follow-up simple
The goal of the Visitor Inbox is not to become a bloated CRM. It is to keep the first operational layer close to the conversation.
When needed, records can still be pushed or exported into bigger systems later.
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