Chatdek is a 100% digital SaaS (Software as a Service) platform. There is no physical product or shipping involved. All services are delivered electronically over the internet.

• Your account is activated instantly upon payment confirmation.
• Login credentials will be sent to your registered email address automatically.
• The widget embed script is available immediately within your client portal.
• You gain full access to all features included in your chosen plan from day one.

• Account creation: Instant (automated)
• Welcome email: Delivered within 5 minutes of signup
• Widget activation: Immediate after you install the script on your site
• Support responses: Within 24 hours on business days

• Our platform is designed to be available 24/7/365.
• Target uptime: 99.9%
• Maintenance windows: Any scheduled downtime will be announced at least 48 hours in advance.
• Status updates: Reach out to admin@chatdek.com for availability information.

To use Chatdek effectively, you only need:

• Any modern web browser (Chrome, Safari, Edge, Firefox).
• A stable internet connection.
• Access to a website where you can add a simple HTML script tag.
• No special software or local installation is required.

• Email support: admin@chatdek.com
• Phone support: +92 336 4362705
• Business hours: Monday to Friday, 9:00 AM - 6:00 PM PKT
• Priority support is available exclusively for customers on the Agency plan.

If you have any questions about our service delivery, please contact us at:

Chatdek
279 E Block Canal Garden, Lahore, Pakistan
Phone: +92 336 4362705
Email: admin@chatdek.com