# Chatdek: full product description > Chatdek is an AI chat widget for business websites. It answers visitors from your own business information 24/7, books appointments inside the chat, captures leads, opens support tickets and hands conversations to your team, all managed from one portal at app.chatdek.com. Last updated: 2026-10-17 Website: https://chatdek.com Contact: info@chatdek.com (or the form at https://chatdek.com/contact) Operated by: Advergenix ## Plans (live from the pricing page) - Starter: $21 a month when paid monthly. 1 website with 150 AI chats a month, a knowledge base and lead capture. Best for a small business getting started. - Pro: $43 a month when paid monthly. 1 website with 400 AI chats a month, plus bookings, support tickets, live chat takeover and reports. Best for businesses that take bookings and support requests. - Agency: $99 a month when paid monthly. 2 websites with 1,200 AI chats a month, plus bookings, support tickets, live chat takeover, reports, white label, advanced design and more. Best for agencies running chat for their clients. - Scale: $229 a month when paid monthly. 4 websites with 3,000 AI chats a month, plus bookings, support tickets, live chat takeover, reports, white label, advanced design and more. Best for large agencies running chat at scale. Every new account can try Agency free for 7 days with no card. The 7 days start when your chat goes live on your website, and the trial ends at the latest 14 days after you sign up. Plans are paid for 1, 3, 6 or 12 months up front, and longer periods usually cost less per month. Chatdek never stores cards; plans can renew automatically from a prepaid balance that you top up, or you renew with a one-tap link in the reminder email. Limits are shared by all of an account's websites (chats, leads, bookings, tickets, emails and storage are one allowance, not one per website). Limits per plan are at https://chatdek.com/pricing. Support first-reply times are in business hours (Business hours: Monday to Friday, 09:00–18:00 Pakistan time. Time outside these hours and on holidays does not count. Times are for the first reply.) ## Languages The chat widget knows 16 languages: English, Dutch, German, French, Spanish, Italian, Portuguese, Turkish, Arabic, Russian, Hindi, Urdu, Persian, Bengali, Chinese, Japanese, with right-to-left layout for Arabic, Urdu and Persian. ## Features ### AI assistant Chatdek's AI assistant works as an AI receptionist on your website. It answers your visitors 24/7 using the business information you give it. You set its purpose, personality, rules and topics to avoid. It replies in the visitor's language (2 languages on Starter, 5 on Pro and 16 on Agency and Scale), suggests helpful questions, and can book appointments, collect details or pass the chat to your team. How it works: 1. Add your services, prices, opening hours, policies and FAQs to the Knowledge Base in the Chatdek portal. 2. Set the assistant's purpose, personality, rules and topics to avoid, so it answers the way you want. 3. Paste the install snippet on your website. The assistant starts answering visitors right away. 4. Read your chats in Chat History and add knowledge for anything the assistant could not answer. Included: - Answers from your knowledge base, 24/7 - Purpose, personality, rules and topics to avoid that you control - Suggested questions as quick-reply chips, written by AI or by you - Up to 16 languages depending on plan, with right-to-left support for Arabic, Urdu and Persian - Voice input, emoji, transcript download, dark mode and a star rating after each chat - Proactive messages based on time on page, scroll depth, exit intent, specific pages or device - Online and offline hours, with an offline message or form Plans: The AI assistant is included on every plan. AI chats per month, shared by all websites on the account, are 150 on Starter, 400 on Pro, 1,200 on Agency and 3,000 on Scale (a chat is about 5 AI replies; more chats can be added). Proactive messages by exit intent or specific pages are on Pro and above. Page: https://chatdek.com/features/ai-assistant ### Knowledge base The Chatdek knowledge base is where you teach the assistant about your business. You write entries for services, prices, hours, policies and FAQs, or upload PDF, Word, text, Markdown and CSV files. On every plan, Chatdek can also read your website and refresh those pages automatically. How it works: 1. Write entries for the things visitors ask most: services, prices, opening hours, policies and FAQs. 2. Upload documents you already have, such as price lists or policy files, up to 5 to 25 MB each, depending on plan. 3. Add your website address and let Chatdek read your pages. It refreshes them automatically: monthly, weekly or daily, depending on plan. 4. Test the assistant, check the list of unanswered questions and fill the gaps. Included: - Written entries for services, prices, hours, policies and FAQs - Document upload: PDF, Word (.docx), .txt, .md and CSV, 5 to 25 MB each, depending on plan - Website reading on every plan: 20, 60, 150 or 300 pages per read, depending on plan - Automatic refresh for your website: monthly on Starter, weekly on Pro, daily on Agency and Scale - A Test your AI tab to try the assistant before visitors do - A list of questions the assistant could not answer - Revision history with undo, and CSV export Plans: Every plan includes the knowledge base. You can add 30 on Starter, 120 on Pro, 400 on Agency and 1,000 on Scale items. Items are services, prices, FAQs, policies, team, offers and reviews; business details like hours and address don't count. Documents: 2 on Starter, 10 on Pro, 40 on Agency and 100 on Scale, up to 5 to 25 MB each, depending on plan. Website reading is on every plan: pages per read are 20 on Starter, 60 on Pro, 150 on Agency and 300 on Scale, and reads per month are 2 on Starter, 8 on Pro, 30 on Agency and 100 on Scale. Page: https://chatdek.com/features/knowledge-base ### Appointment booking Chatdek lets visitors book appointments inside the chat on your website. They choose a service, a staff member if you offer that, a date and an open time, then enter their name, email and phone and get a booking reference. You manage every booking from a calendar in the portal. Booking is on Pro and above. How it works: 1. Add your services with their durations, your staff and your locations. 2. Set business hours for each day of the week, buffer time, a daily maximum, how far ahead people can book and your timezone. 3. Choose whether bookings need your approval or are confirmed automatically. 4. Visitors book in the chat. You and the customer get confirmation and reminder emails. Included: - Booking inside the chat: service, staff (optional), date, time, contact details and a booking reference - Availability from your hours, service durations, buffer time, daily maximum and booking window - Staff time off, and location closures on Agency and above - Manual approval or auto-approve - Calendar with month, week, day and agenda views; drag to move or resize, with availability re-checked - Requests and Today views, customer history and internal notes - Confirmation and reminder emails, for example 24 hours and 1 hour before, which can be sent from your own email - .ics download, CSV export and manual bookings for phone or walk-in customers Plans: Bookings are on Pro and above. Bookings a month: 80 on Pro, 400 on Agency and 1,500 on Scale. Staff: 2 on Pro, 8 on Agency and 25 on Scale. Locations: 1 on Pro, 4 on Agency and 12 on Scale. Every booking plan includes recurring bookings, a waitlist, automations, tags, staff time off, a public booking page, customer manage links and autopilot. Page: https://chatdek.com/features/appointment-booking ### Lead capture Chatdek captures leads from your website chats. You can ask for details before the chat starts, let the assistant ask during the conversation, and add your own custom fields. Every lead is saved in the portal with the full conversation, so your team can follow up with context. Leads can be tagged and noted; CSV export is on Pro and above, and the lead pipeline and import are on Agency and above. How it works: 1. Choose how to collect details: a pre-chat form, a prompt during the chat, or both. 2. Add custom fields for anything else you need, such as company name or budget. 3. Each lead appears in the Leads page with the conversation and what the visitor wanted. 4. Your team gets notified, follows up, and adds tags or notes. Export to CSV whenever you need. Included: - Pre-chat form and in-chat lead prompt - Custom fields - Leads list with the full conversation for each lead - Conversations labeled by intent: pricing, sales, booking, support or complaint - Tags and notes - In-portal, browser or phone push, and email notifications for each team member - CSV export (Pro and above) Plans: Lead capture is on every plan. Chat leads per month are 60 on Starter, 300 on Pro, 1,500 on Agency and 5,000 on Scale. CSV export is on Pro and above; the pipeline and import are on Agency and above. A lead is never lost: leads over the monthly limit are saved and unlock when you upgrade. Leads from forms, bookings or added by hand don't count. Page: https://chatdek.com/features/lead-capture ### Human handoff Chatdek's human handoff lets a visitor ask to talk to a person at any point in the chat. On Pro and above, your team sees live conversations in the Human Handoff inbox, takes over from the AI, replies directly and hands the chat back when done. On every plan you can offer WhatsApp, phone, email or a custom link as contact options. How it works: 1. A visitor taps "Talk to a human" in the chat widget. 2. Your team is notified and sees the conversation in the Human Handoff inbox. 3. A team member takes over and replies to the visitor directly. 4. When the question is sorted, they hand the chat back to the AI assistant. Included: - "Talk to a human" option in the widget - Human Handoff inbox to watch live chats and take over - Hand back to the AI when you are done - Contact options you choose: WhatsApp, phone, email or a custom link - Online and offline hours with an offline message or form - Notifications for each team member: in-portal, push and email - Every conversation saved in Chat History Plans: Asking for a person (with your contact options and an offline form) is on every plan. Taking over a chat live from the team inbox is on Pro and above. Team logins are 1 on Starter, 3 on Pro, 8 on Agency and 20 on Scale. The chat history you can view goes back 30 days on Starter, 90 days on Pro, 1 year on Agency and 2 years on Scale. Page: https://chatdek.com/features/human-handoff ### Forms Chatdek forms let the assistant collect structured details inside the chat, such as quote requests, inquiries or sign-ups. You start from a template or build the fields yourself. Every submission is saved in the Chatdek portal, so you have the answers in one place instead of scattered across emails and messages. How it works: 1. Pick a template or start a new form from scratch. 2. Add the fields you need, such as service, budget, date or address. 3. The assistant collects the form inside the chat when a visitor needs it. 4. Review every submission in the Forms area of the portal. Included: - Form templates to start from - Forms built from scratch with your own fields - Forms filled in inside the chat, without leaving the page - Submissions saved in the portal Plans: Forms are on every plan: 2 on Starter, 6 on Pro, 20 on Agency and 50 on Scale forms. Page: https://chatdek.com/features/forms ### Analytics Chatdek analytics shows how visitors use your chat widget. The dashboard gives you key stats and 7-day activity, plus visitor and conversation analytics, so you can see what people ask and when they ask it. Every conversation is saved in a searchable chat history. Analytics is included on Pro, Agency and Scale plans. How it works: 1. Open the Dashboard in the Chatdek portal to see your key numbers and the last 7 days of activity. 2. Use Analytics to look at visitors and conversations in more detail. 3. Search Chat History to find any conversation and read it in full. 4. On Pro and above, export chats and leads to CSV if you want to work with the data elsewhere. Included: - Dashboard stats and 7-day activity - Visitor analytics - Conversation analytics - Searchable chat history - Intent labels on conversations - CSV export of chats and leads (Pro and above) Plans: Reports are on Pro, Agency and Scale, and cover 3 months on Pro, 1 year on Agency and 2 years on Scale. Chat history is on every plan; the history you can view goes back 30 days on Starter, 90 days on Pro, 1 year on Agency and 2 years on Scale. Page: https://chatdek.com/features/analytics ### Widget customization Chatdek lets you make the chat widget look and sound like your business without writing code. In Widget Setup you choose the colors, logo, avatar, launcher style and position, greeting and header. You can add proactive messages, an invite bubble and an announcement bar, and set online and offline hours for your team. How it works: 1. Open Widget Setup in the Chatdek portal. 2. Choose your colors, logo, avatar, launcher style and position, greeting and header. 3. Add suggested questions, proactive messages, an invite bubble or an announcement bar if you want them. 4. Save. Changes show on your website without touching the install snippet again. Included: - Colors, logo, avatar and header - Launcher style and position - Greeting message and suggested questions - Proactive messages by time on page, scroll depth, exit intent, specific pages, or mobile and desktop - Invite bubble and announcement bar - Online and offline hours with an offline message or form - Dark mode and up to 16 languages, depending on plan Plans: The widget essentials are included on every plan. Pro adds popups and exit intent, page-specific messages, announcements, idle messages, a pre-chat form, a terms checkbox, visitor languages, action buttons, custom instructions, answer strictness, smart suggestions and publish history. Advanced design (every color, fonts, sizes and custom CSS) is on Agency and Scale. White label is included on Agency and Scale; Starter and Pro can add it as a paid add-on. Page: https://chatdek.com/features/widget-customisation ### Multi-site, team and white label Chatdek lets one account run the chat widget on more than one website. You switch between sites in the portal, give each team member access to only the websites and areas they need, and see who changed what in the activity log. Multi-site management comes with any plan that has more than one website (Agency and above). Agency and Scale add white label for client work. How it works: 1. Add your websites to your account, up to the limit of your plan. 2. Use the website switcher in the portal to move between sites. 3. Invite team members and choose which websites and areas each person can use. 4. Check the activity log to see who changed what. Included: - Multiple websites per account with a website switcher - Team members with per-website permissions - Activity log - Notification settings for each person - Multi-site management on Agency and above - Copy settings or knowledge to another website on Agency and above - White label on Agency and Scale, or as an add-on on Starter and Pro Plans: Websites per account: 1 on Starter, 1 on Pro, 2 on Agency and 4 on Scale. Team logins: 1 on Starter, 3 on Pro, 8 on Agency and 20 on Scale. Multi-site management is on Agency and above. White label is on Agency and Scale. Page: https://chatdek.com/features/multi-site ### AI agents AI agents let you run several assistants on one website. Each agent has its own name, photo and role, such as customer care, bookings, support or sales, and its own instructions. Visitors can be routed to the right agent, or choose one from a list, and an agent can ask before handing a chat to another. How it works: 1. Open AI Agents in the portal and create an agent with a name, photo and role. 2. Set what it is for, how it speaks and what it should and should not do. 3. Choose how visitors reach it: routing by page, a picker list, or automatic routing. 4. Watch each agent's chats and results, and adjust its instructions. Included: - A card for each agent with its photo, name, role and status - Separate instructions and personality for each agent - Agents can ask the visitor before handing over to another agent - A short summary is passed on, only if the visitor agrees - Optional list so visitors can choose who to talk to - Chats, leads and bookings show which agent handled them Plans: Every plan includes at least one agent. AI agents: 1 on Starter, 2 on Pro, 5 on Agency and 12 on Scale. Page: https://chatdek.com/features/ai-agents ### Support tickets Support tickets collect requests from your chat, forms and email in one place. You choose the categories, the extra questions, the teams and the reply times; every ticket gets a number, an owner and a status, and your team can reply, add private notes and use saved replies. Customers get a private page to follow their request, and you get reports on how fast you answer. How it works: 1. A visitor asks for help in the chat (the assistant asks the questions you chose), sends a form, or emails your support address. 2. A ticket opens with a number such as T-1042 and lands with a person or in a team queue, as you set up. 3. Your team replies, adds private notes, uses saved replies and changes the status. Reply times are counted in your business hours. 4. The customer gets an email with a private link, follows the request on their own page, and can rate the help once it is solved. Included: - Tickets from chat, forms, email and manual entry - Your own categories and extra questions, so you collect what you need - Teams (queues) that hand tickets out in turn or to the least busy person - Reply and solve times counted in business hours, with warnings before they pass - Saved replies and AI-drafted answers for your team to review - Rules that sort and route tickets (Agency and above) - A private page for each customer and a "Your requests" tab in the chat - Satisfaction rating after a ticket is solved, and reports on how you are doing - Notifications for each person on your team Plans: Support tickets are on Pro and above: 100 on Pro, 400 on Agency and 1,500 on Scale a month. What you can set up: 10 on Pro, 30 on Agency and 100 on Scale categories, 10 on Pro, 30 on Agency and 100 on Scale extra questions and 2 on Pro, 10 on Agency and 50 on Scale teams. Rules (50 on Agency and 200 on Scale) and the email desk are on Agency and above; the pricing page shows each plan's limits. Page: https://chatdek.com/features/support-tickets ### Team mailbox The team mailbox connects an email account to Chatdek so your team can read and answer customer email in the same place as chats and tickets. Messages are grouped into threads, can be assigned, snoozed or scheduled, and can be turned into tickets with one click. How it works: 1. Connect a mailbox in the portal's Mail area. 2. New email arrives as threads, checked about every minute. 3. Your team assigns, replies, snoozes or schedules a reply, and sets rules for repeat senders. 4. Convert a thread into a ticket when it needs tracking. Included: - Threads grouped by conversation - Rules and blocked senders - Snooze and scheduled sending - Convert a thread to a support ticket - Separate permissions for reading mail and setting it up Plans: Every plan, Starter included, can connect 1 mailbox of its own. Pro has 1, Agency 3 and Scale 10. Messages keep their formatting and attachments. Page: https://chatdek.com/features/team-mailbox ### Contacts Contacts bring together everything Chatdek knows about a person: their leads, support tickets and bookings. Your team sees the whole history in one place instead of searching several lists. How it works: 1. Visitors leave details in chats, forms and bookings. 2. Chatdek matches those details to one person. 3. Open a contact to see their leads, tickets and bookings together. 4. Use the history to reply with context. Included: - One record per person - Leads, tickets and bookings side by side - Search by name, email or phone - Links back to the original chat Plans: Contacts are part of the leads area. How many leads you can capture a month depends on your plan. Page: https://chatdek.com/features/contacts ### Visitor memory Visitor memory lets the assistant carry on where an earlier chat stopped. It only remembers a visitor who agrees to it, and you choose how long details are kept, up to the limit of your plan. How it works: 1. Turn on visitor memory in the chat settings. 2. The assistant asks a visitor if it may remember them. 3. If they agree, details from earlier chats are available next time. 4. Visitors who say no are not remembered. Included: - Memory only with the visitor's permission - A retention period you choose - Works across visits on the same device Plans: Visitor memory is on Pro and above and remembers for 30 days on Pro, 90 days on Agency and 180 days on Scale. Page: https://chatdek.com/features/visitor-memory ### Visitor file uploads With file uploads, visitors can attach photos and documents to a chat, for example a quote request or a document to check. Files are stored privately, shown to your team in the conversation, and on plans that include it, the assistant can read them to help. How it works: 1. Turn on file uploads in the chat settings. 2. A visitor attaches a file in the chat. 3. Your team sees it in the conversation and can download it. 4. Where included, the assistant reads the file and answers from it. Included: - Photos and documents in the chat - Private storage with a size limit per file - Files shown inside the conversation - Optional reading by the assistant Plans: Largest file a visitor can send: 3 MB on Starter, 5 MB on Pro, 15 MB on Agency and 25 MB on Scale. Account storage, one pool for chats, files, leads and knowledge: 0.5 GB on Starter, 1 GB on Pro, 2 GB on Agency and 3 GB on Scale. Reading files by the assistant is on Agency and above. Page: https://chatdek.com/features/file-uploads ### Languages and translation Chatdek's widget supports up to 16 languages, including right-to-left languages; how many you offer depends on the plan. Visitors can switch language from the chat menu. On Agency and Scale, live chats can be translated so your team replies in their own language and the visitor reads it in theirs. How it works: 1. Choose the languages to offer in the chat settings. 2. Visitors see the chat in their language, or switch from the menu. 3. Forms and booking emails can be translated too. 4. On Agency and Scale, turn on live translation for your team. Included: - Up to 16 languages with right-to-left layout - A language switcher in the chat menu - Translated forms and booking emails - Live translation of chats for your team (Agency and Scale) Plans: The number of chat languages grows with the plan: 2 on Starter, 5 on Pro, 16 on Agency and 16 on Scale. Live translation of team replies is on Agency and Scale. Page: https://chatdek.com/features/languages-translation ### Popups and shortcut buttons Proactive messages open a small invitation at the right moment, for example after some time on a page or when a visitor is about to leave. Shortcut buttons put common questions one tap away, and a pre-chat form can ask for a name and email before the chat starts. How it works: 1. Open Chat Design in the portal. 2. Write the invitation and choose when it appears. 3. Add shortcut buttons for common questions. 4. Optionally ask for details before the chat begins. Included: - Invitations by time on page, scroll depth, exit intent or specific pages - Different rules for mobile and desktop - Shortcut buttons - A pre-chat form Plans: Popups, shortcut buttons and pre-chat forms are on Pro and above. Exit intent and page-specific rules are on Pro and above as well. Page: https://chatdek.com/features/proactive-popups ### Visitor insights Visitor insights show how many people visit your website, how many open the chat and how many start a conversation. On Pro and above you also get a live view of who is on your site, where they come from, which pages they read, alerts for new visitors and traffic spikes, and goals for pages that matter. How it works: 1. Install the chat on your website as usual. 2. Open Reports and choose the Visitors tab. 3. Review visits, chat opens, top pages and sources. 4. On Pro and above, set alerts and website goals. Included: - Visits, chat opens and conversations - Top pages, sources, campaigns and devices - Busiest times of day - Live visitors, alerts and goals (Pro and above) - CSV export Plans: Visitor numbers are on every plan. The live panel, alerts and goals are on Pro and above, and the length of reports grows with the plan. Page: https://chatdek.com/features/visitor-insights ### Team and roles Team and roles let you add teammates with their own logins and choose what each person can see and do, down to each website and each area of the portal. On Agency and Scale you can save roles and give clients access to only their own website. How it works: 1. Open Team in the portal and invite someone by email. 2. Choose their role, or what they can see and edit. 3. Choose which websites they can reach. 4. Change or remove access at any time. Included: - Separate logins for each person - Access by area and by website - Saved roles (Agency and Scale) - Client access to one website only - Two-step sign-in for portal accounts Plans: Every plan includes team logins, and the number grows with the plan. Saved roles and client access are on Agency and Scale. Page: https://chatdek.com/features/team-access ### Alerts and notifications Notifications tell your team when something needs attention: a visitor asks for a person, a new lead arrives, a booking needs approval, or a form is submitted. Each person chooses what they want, and how: in the portal, by email, or as a browser or phone push notification, with quiet hours. How it works: 1. Open Notifications in the portal. 2. Choose which events you want to hear about. 3. Choose email, portal or push for each one. 4. Set quiet hours so alerts wait until you are back. Included: - Alerts for leads, bookings, forms, handoffs and tickets - Email, portal bell and push notifications - Settings for each person - Quiet hours - A weekly summary option Plans: Notifications are included on every plan. Page: https://chatdek.com/features/notifications ## Use cases ### AI Chatbot for Dental Clinics Chatdek gives a dental clinic's website an AI assistant that answers common patient questions about treatments, prices, insurance and opening hours, day or night. On Pro and above, patients can book a visit inside the chat. When someone needs a person, your front desk takes over the conversation from the Chatdek portal. - Answers about treatments, prices, insurance and hours from your knowledge base - Visit booking inside the chat, with your services, dentists and opening hours (Pro and above) - New patient details saved as leads with the full conversation - "Talk to a human" handoff to your front desk Page: https://chatdek.com/use-cases/dental ### AI Chatbot for Restaurants and Cafés Chatdek gives a restaurant or café website an AI assistant that answers diners' questions about the menu, opening hours, location, parking and dietary options at any hour. It can collect table, private dining and catering requests in the chat with forms or bookings, and your staff can step in when a guest wants a person. - Answers about menus, hours, location and dietary options from your knowledge base - Table, event and catering requests collected with custom forms - Time-slot bookings with a daily maximum on Pro and above - Staff can take over a chat from the Human Handoff inbox Page: https://chatdek.com/use-cases/restaurants ### AI Chatbot for Real Estate Agents Chatdek gives a real estate website an AI assistant that answers questions about listings, areas, fees and the buying or selling process, at any hour. It collects buyer and seller details as leads, books viewings or valuations inside the chat on Pro and above, and lets your agents take over a conversation live. - Answers about listings, areas, fees and process from your knowledge base - Buyer and seller details saved as leads with the full conversation - Viewing and valuation booking with agents as staff (Pro and above) - Live takeover by an agent from the Human Handoff inbox Page: https://chatdek.com/use-cases/real-estate ### AI Chatbot for Medical Clinics Chatdek gives a clinic website an AI assistant that answers general questions about services, specialties, opening hours, locations and what to bring to a first visit. It does not give medical advice. On Pro and above, patients can book a visit inside the chat, and your reception team can take over any conversation. - Answers about services, specialties, hours and locations from your knowledge base - Visit booking by service, practitioner and location (Pro and above) - Topics to avoid, so clinical questions go to your staff - Reception can take over a chat from the Human Handoff inbox Page: https://chatdek.com/use-cases/medical ### AI Chatbot for SaaS Websites Chatdek gives a SaaS website an AI assistant that answers questions about your product, plans, setup and policies from your own docs, at any hour. It collects contact details from interested visitors, books demo calls inside the chat on Pro and above, and lets your team take over when a buyer wants to talk. - Answers about features, plans and setup from your docs and FAQs - Lead capture with custom fields such as company or team size - Demo call booking inside the chat (Pro and above) - Conversations labeled by intent: pricing, sales, booking, support or complaint Page: https://chatdek.com/use-cases/saas ### AI Chatbot for Agencies and Their Clients Chatdek lets a web or marketing agency add an AI chat assistant to its clients' websites and manage them all from one portal. The Agency plan includes 2 websites, 8 team logins, saved roles and client access, white label, advanced design and website reading of up to 150 pages per read. Scale covers 4 websites with 20 team logins for larger client lists. - 2 websites on Agency, or 4 on Scale, with a website switcher - Team members with access to only the client sites they work on - White label on Agency and Scale - Website reading to build each client's knowledge base faster Page: https://chatdek.com/use-cases/agencies ### AI Chatbot for Hair and Beauty Salons Chatdek gives a hair and beauty salons website an AI assistant that answers visitors from your own information, around the clock. Answer price and style questions, show opening times and let clients request an appointment while you are with another client. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Price and service answers without interrupting the stylist - Appointment requests inside the chat (Pro and above) - Patch-test and cancellation rules explained before the visit - New client details saved as leads Page: https://chatdek.com/use-cases/salons ### AI Chatbot for Law Firms Chatdek gives a law firms website an AI assistant that answers visitors from your own information, around the clock. Greet visitors, explain how your firm works, collect inquiry details and route urgent matters to a person, without giving legal advice. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Explains practice areas and how a first consultation works - Collects name, contact details and a short description of the matter - Never gives legal advice: topics to avoid keep that with your lawyers - Hands urgent inquiries to your team with the whole chat Page: https://chatdek.com/use-cases/law-firms ### AI Chatbot for Schools and Colleges Chatdek gives a schools and colleges website an AI assistant that answers visitors from your own information, around the clock. Answer admissions, fees and term-date questions from parents and students at any hour and in their own language. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Admissions steps, fees and term dates answered from your information - Parents and students served in up to 16 languages - Open-day or visit requests saved as leads - Complex cases passed to the admissions office Page: https://chatdek.com/use-cases/schools ### AI Chatbot for Gyms and Fitness Studios Chatdek gives a gyms and fitness studios website an AI assistant that answers visitors from your own information, around the clock. Answer membership, class timetable and trial questions and capture trial sign-ups outside staffed hours. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Membership and price answers around the clock - Class timetable and facility questions answered from your information - Free trial and tour requests saved as leads - Bookings for classes or tours (Pro and above) Page: https://chatdek.com/use-cases/gyms ### AI Chatbot for Hotels and Guesthouses Chatdek gives a hotels and guesthouses website an AI assistant that answers visitors from your own information, around the clock. Answer questions about rooms, check-in, facilities and the area, and take inquiries in your guests' languages. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Room, facility and policy questions answered at any hour - Guests served in up to 16 languages - Inquiries saved with dates and party size - Live handover to reception when a guest asks for a person Page: https://chatdek.com/use-cases/hotels ### AI Chatbot for Car Dealerships Chatdek gives a car dealerships website an AI assistant that answers visitors from your own information, around the clock. Answer stock, finance and test-drive questions and turn website visitors into booked test drives. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Questions about models, trade-ins and process answered - Test-drive requests collected with contact details - Leads saved with the cars the visitor asked about - Handover to a salesperson for pricing talks Page: https://chatdek.com/use-cases/car-dealers ### AI Chatbot for Accountants and Bookkeepers Chatdek gives a accountants and bookkeepers website an AI assistant that answers visitors from your own information, around the clock. Explain your services and onboarding, collect new client details and keep tax advice with your team. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Service and onboarding questions answered from your information - New client inquiries saved with details - Deadline reminders linked to your own pages - Tax advice kept with your accountants Page: https://chatdek.com/use-cases/accountants ### AI Chatbot for Veterinary Clinics Chatdek gives a veterinary clinics website an AI assistant that answers visitors from your own information, around the clock. Answer opening-hours, vaccination and emergency-contact questions and request appointments for pets. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Opening hours and emergency arrangements always visible - Routine questions answered from your information - Appointment requests with pet details (Pro and above) - Urgent cases directed to your emergency number Page: https://chatdek.com/use-cases/veterinary ### AI Chatbot for Physiotherapy and Wellness Clinics Chatdek gives a physiotherapy and wellness clinics website an AI assistant that answers visitors from your own information, around the clock. Explain treatments, insurance and first-visit steps and let patients request appointments. When someone needs a person, your team takes over the conversation from the Chatdek portal. - First-visit steps and prices explained - Insurance and referral questions answered - Appointment requests with a short reason (Pro and above) - Clinical questions left to your practitioners Page: https://chatdek.com/use-cases/physiotherapy ### AI Chatbot for Photographers and Studios Chatdek gives a photographers and studios website an AI assistant that answers visitors from your own information, around the clock. Answer package, pricing and availability questions and collect shoot details from inquiries. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Package and pricing questions answered - Inquiries saved with date, location and type of shoot - Booking and deposit process explained - Portfolio links offered at the right moment Page: https://chatdek.com/use-cases/photographers ### AI Chatbot for Wedding and Event Venues Chatdek gives a wedding and event venues website an AI assistant that answers visitors from your own information, around the clock. Answer capacity, catering and viewing questions, and book venue viewings. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Capacity, package and catering questions answered - Viewing requests booked in the chat (Pro and above) - Event details saved with each inquiry - Pricing and availability confirmed by your team Page: https://chatdek.com/use-cases/wedding-venues ### AI Chatbot for Cleaning Services Chatdek gives a cleaning services website an AI assistant that answers visitors from your own information, around the clock. Explain services and pricing factors and collect the details you need to give an accurate quote. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Service and pricing-factor questions answered - Quote requests collected with size, location and frequency - Service areas checked against your list - Booking requests saved as leads Page: https://chatdek.com/use-cases/cleaning-services ### AI Chatbot for Home Service Businesses Chatdek gives a home service businesses website an AI assistant that answers visitors from your own information, around the clock. Capture job details and urgency from visitors, answer coverage questions and route emergencies to a person. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Coverage and service questions answered - Job details and photos requested from the visitor - Emergency requests directed to your phone line - Quote requests saved as leads Page: https://chatdek.com/use-cases/home-services ### AI Chatbot for Travel Agencies and Tour Operators Chatdek gives a travel agencies and tour operators website an AI assistant that answers visitors from your own information, around the clock. Answer trip and visa-process questions, share itineraries and capture trip requests in the traveler's language. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Package and itinerary questions answered - Travelers served in up to 16 languages - Trip requests saved with dates and group size - Quotes and visa advice left to your team Page: https://chatdek.com/use-cases/travel-agencies ### AI Chatbot for Online Stores Chatdek gives a online stores website an AI assistant that answers visitors from your own information, around the clock. Answer shipping, returns and sizing questions and help shoppers decide, with a person one tap away. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Shipping, returns and sizing answered from your policies - Support requests turned into tickets (Pro and above) - Shoppers' emails captured as leads - Handover to a person for order problems Page: https://chatdek.com/use-cases/online-stores ### AI Chatbot for Coworking Spaces Chatdek gives a coworking spaces website an AI assistant that answers visitors from your own information, around the clock. Answer membership, opening hours, day-pass and meeting-room questions, and book tours of the space for new members. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Membership and amenity questions answered - Tour requests booked in the chat (Pro and above) - Meeting room inquiries saved with dates - Handover to the community manager Page: https://chatdek.com/use-cases/coworking-spaces ### AI Chatbot for Insurance Agencies Chatdek gives a insurance agencies website an AI assistant that answers visitors from your own information, around the clock. Explain what you offer, collect quote request details and leave advice and quotes to licensed staff. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Explains the types of cover you offer - Collects details for a quote request - Gives claims contact steps - Leaves advice and quotes to licensed staff Page: https://chatdek.com/use-cases/insurance-agents ### AI Chatbot for Mortgage and Loan Brokers Chatdek gives a mortgage and loan brokers website an AI assistant that answers visitors from your own information, around the clock. Explain your process and documents, capture inquiries and keep advice with your advisers. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Process and document questions answered - Inquiries saved with a short description - Callback requests booked (Pro and above) - Advice and rates left to your advisers Page: https://chatdek.com/use-cases/mortgage-brokers ### AI Chatbot for Tutoring and Language Schools Chatdek gives a tutoring and language schools website an AI assistant that answers visitors from your own information, around the clock. Answer subject, schedule, level and price questions, and book trial lessons for students and parents at any hour. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Subjects, levels and prices answered - Trial lessons booked in the chat (Pro and above) - Parents and learners served in up to 16 languages - Placement questions passed to a teacher Page: https://chatdek.com/use-cases/tutoring ### AI Chatbot for Spas and Wellness Centers Chatdek gives a spas and wellness centers website an AI assistant that answers visitors from your own information, around the clock. Answer treatment, package and gift-voucher questions and take booking requests. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Treatment and package questions answered - Booking requests with preferred times (Pro and above) - Gift voucher questions handled - Health questions left to staff Page: https://chatdek.com/use-cases/spas ### AI Chatbot for Opticians and Eye Clinics Chatdek gives a opticians and eye clinics website an AI assistant that answers visitors from your own information, around the clock. Answer eye test, lens and frame questions and let patients request appointments. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Eye test and pricing questions answered - Appointment requests with preferred times (Pro and above) - Collection and repair questions handled - Clinical questions left to your optometrists Page: https://chatdek.com/use-cases/opticians ### AI Chatbot for Auto Repair Shops Chatdek gives a auto repair shops website an AI assistant that answers visitors from your own information, around the clock. Answer service and pricing questions and take booking requests with the car details you need. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Service and price-range questions answered - Booking requests with make, model and issue - Opening hours and location questions handled - Diagnosis left to your mechanics Page: https://chatdek.com/use-cases/auto-repair ### AI Chatbot for Nonprofits and Charities Chatdek gives a nonprofits and charities website an AI assistant that answers visitors from your own information, around the clock. Answer questions about programs, volunteering and donations and capture supporter details. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Program and volunteering questions answered - Supporter and volunteer details saved as leads - Donation steps explained with your own links - Sensitive cases passed to staff Page: https://chatdek.com/use-cases/nonprofits ### AI Chatbot for Event and Conference Organizers Chatdek gives a event and conference organizers website an AI assistant that answers visitors from your own information, around the clock. Answer ticket, schedule and venue questions for attendees and exhibitors, in many languages. When someone needs a person, your team takes over the conversation from the Chatdek portal. - Ticket, schedule and venue questions answered - Exhibitor and sponsor inquiries saved as leads - Attendees served in up to 16 languages - Last-minute questions handled during the event Page: https://chatdek.com/use-cases/event-venues ## Guides ### Getting Started with Chatdek Getting started with Chatdek takes four steps. Create a free account at app.chatdek.com, choose a plan, add your business information to the knowledge base, then customize the widget and paste the install snippet on your website. Most people can do the install itself in about 2 minutes. #### Step 1: Create your account Go to app.chatdek.com/signup and enter your name, email, password, company and website address. We send you an email to verify your address. Click the link in that email, then log in to the Chatdek portal. #### Step 2: Choose a plan In the portal, open Plan & billing and pick Starter, Pro, Agency or Scale. You can pay for 1, 3, 6 or 12 months by card. You can also buy a plan from chatdek.com/pricing. Either way, your plan is activated automatically once the payment goes through. #### Step 3: Add your business information Open Knowledge Base and add entries for your services, prices, opening hours, policies and common questions. You can also upload PDF, Word, text, Markdown or CSV files. On every plan, you can let Chatdek read your website pages. See the knowledge base guide for tips. #### Step 4: Customize and install the widget Open Widget Setup to set the colors, logo, greeting and assistant settings. Then open Install Guide, copy your snippet and paste it into your website just before the closing tag. See the install guide for platform-specific steps. #### Need a hand? If you get stuck at any step, send us a message through the contact page or email support@chatdek.com and we will help. Page: https://chatdek.com/docs/getting-started ### Installing the Chatdek Widget on Your Website To install Chatdek, copy the snippet from the Install Guide page in the portal and paste it into your website just before the closing tag. It works on WordPress, Shopify, Wix, Webflow, Squarespace and any site where you can add a script. There is nothing else to download or activate. #### Where do I find my install snippet? Log in at app.chatdek.com and open Install Guide. Your snippet looks like this, with your own key in place of YOUR_KEY: If you run more than one website, select the right one in the website switcher before you copy the snippet. The Install Guide also has step-by-step guides for common platforms. #### Where do I paste it? Paste the snippet once, just before the closing tag, so it loads on every page. Most website builders have a setting for footer code or custom code. WordPress: add it to your theme's footer, or use any tool your site already has for adding code to the footer. Shopify: go to Online Store, Themes, Edit code, open theme.liquid and paste it before . Wix, Webflow and Squarespace: use the custom code or code injection setting for the site footer. Some builders only allow custom code on paid site plans. Menu names on each platform can change, so check the platform's help pages if you cannot find the setting. #### How do I check it is working? Open your website in a new private window. The chat launcher should appear in the corner you chose in Widget Setup. In the Install Guide, use Test installation to check whether Chatdek has seen visitors on your site. It looks for chat sessions in the last 7 days, so open the widget once yourself if your site is new. If it does not appear, check that the snippet was saved and published, clear any caching on your site, and make sure your Chatdek plan is active. Still stuck? Contact us and we will take a look. #### Do I need to reinstall after changing settings? No. Changes you make in Widget Setup and the Knowledge Base show on your website without touching the snippet again. Page: https://chatdek.com/docs/install-widget ### Setting Up Your Knowledge Base The knowledge base is the information the Chatdek assistant uses to answer your visitors. Add entries for your services, prices, hours and policies, upload documents you already have, and let Chatdek read your website. Then test the assistant and fill any gaps it finds. #### Start with what visitors ask most Open Knowledge Base in the portal and add entries for your services, prices, opening hours, location, booking steps, policies and FAQs. Short, clear entries work best. Write them the way you would answer a customer on the phone. #### Upload documents you already have You can upload PDF, Word (.docx), .txt, .md and CSV files, 5 to 25 MB each, depending on plan, such as price lists, menus or policy documents. Your plan sets how many items you can have: 30 on Starter, 120 on Pro, 400 on Agency and 1,000 on Scale. Items are services, prices, FAQs, policies, team, offers and reviews; business details like hours and address don't count. You can upload 2 on Starter, 10 on Pro, 40 on Agency and 100 on Scale documents. #### Let Chatdek read your website On every plan, add your website address and Chatdek reads your pages into the knowledge base. Pages per read: 20 on Starter, 60 on Pro, 150 on Agency and 300 on Scale. Reads a month: 2 on Starter, 8 on Pro, 30 on Agency and 100 on Scale, shared by all your websites. Your pages refresh automatically, monthly on Starter, weekly on Pro and daily on Agency and Scale, so changes on your website reach the assistant without extra work. #### Set the assistant's rules Give the assistant a purpose, a personality and rules, and list any topics it should avoid. This matters most for clinics, legal and financial businesses, where some questions should always go to a person. #### Test and improve Use the Test your AI tab to ask the assistant questions before your visitors do. Check the list of unanswered questions regularly and add entries for them. If you change something by mistake, History & undo lets you reverse it. Page: https://chatdek.com/docs/knowledge-base-setup ### Chat History and Human Handoff Chatdek saves every conversation in Chat History, where you can search, read and export chats. When a visitor asks to talk to a person, they see your contact options on every plan; on Pro and above the chat also appears in the Human Handoff inbox, where your team can take over live and hand it back to the AI when done. Notifications tell the right people. #### Chat History Chat History lists every conversation on your website. You can search it, open a chat to read it in full and export chats to CSV. The chat history you can view goes back 30 days on Starter, 90 days on Pro, 1 year on Agency and 2 years on Scale. #### Taking over a chat On Pro and above, when a visitor taps "Talk to a human", the conversation shows in the Human Handoff inbox. You can also watch live chats there and step in. On Starter, the visitor is shown your contact options instead. Take over to reply to the visitor yourself. When you are done, hand the chat back to the AI assistant. #### Other ways to reach you In the widget settings you can add contact options: WhatsApp, phone, email or a custom link. These open the visitor's app or a page you choose. Set online and offline hours so visitors see an offline message or form when nobody is available. #### Notifications and team access Each team member chooses how they hear about new chats and leads: in the portal, by browser or phone push, or by email. In Team, you choose which websites and areas each person can use. The activity log shows who changed what. Page: https://chatdek.com/docs/chat-history-handoff ### Setting Up Appointment Booking Appointment booking lets visitors book a time inside the Chatdek chat. It is available on Pro, Agency and Scale. You add your services, staff and locations, set your availability and approval rules, and choose which emails go out. Then you manage every booking from the Appointments calendar in the portal. #### Add services, staff and locations Open Bookings in the portal and add the services people can book, with how long each one takes. Add staff if visitors should be able to choose who they see, and add your locations. Bookings a month: ${S.bookings}. Staff: ${S.staff}. Locations: ${S.locations}. #### Set your availability Set business hours for each of the 7 days, buffer time between appointments, a daily maximum, how far ahead people can book and your timezone. Add staff time off, and location closures on Agency and above, so those times are never offered. #### Choose how bookings are confirmed Pick manual approval to review each request first, or auto-approve to confirm bookings right away. Bookings move through these statuses: awaiting approval, confirmed, rescheduled, completed, no-show and cancelled. #### Confirmation and reminder emails Turn emails on or off for each event, for you and for the customer, including reminders such as 24 hours and 1 hour before. In Email Settings you can send these emails from your own email address. #### Manage bookings day to day Use the calendar's month, week, day and agenda views, and drag a booking to move or resize it. Chatdek re-checks availability when you do. Requests and Today views, customer history, internal notes, .ics downloads, CSV export and manual bookings are all in the same place. Every booking plan also includes recurring bookings, a waitlist, automations, tags, a public booking page, customer manage links and autopilot. Page: https://chatdek.com/docs/appointments-setup ### Billing, Renewals and Support Chatdek plans are paid up front for 1, 3, 6 or 12 months by card, and they are activated automatically. You can renew, change or cancel your plan any time from Plan & billing in the portal. For anything else, contact us through the contact page or at billing@chatdek.com. #### Billing periods Every plan can be paid for 1, 3, 6 or 12 months at a time. Longer periods cost less per month. The exact prices are on the pricing page. Payment is by card. Your plan is activated automatically as soon as the payment goes through. #### Renewing or changing your plan Open Plan & billing in the portal to see your current plan and its renewal or expiry date. Use Renew or change plan to extend your plan or move to a different one. #### Cancelling You can cancel from Plan & billing at any time. Your plan stays active until the end of the period you paid for and does not renew after that. If you use automatic renewal from a balance, switching it off stops further renewals. Refunds follow our refund policy, which you can read on the refund policy page. #### Getting help Send us a message through the contact page or email support@chatdek.com from the address on your account. Pro, Agency and Scale are answered ahead of Starter and trial accounts. First-reply times: Starter within 3 business days, Pro within 1 business day, Agency within 12 business hours, Scale within 4 business hours. Business hours: Monday to Friday, 09:00–18:00 Pakistan time. Time outside these hours and on holidays does not count. Times are for the first reply. Page: https://chatdek.com/docs/support-renewals ### How to Install Chatdek on WordPress To install Chatdek on WordPress, copy your snippet from the Install Guide in the Chatdek portal and paste it just before the closing body tag, using a header and footer scripts plugin or your theme's footer. It takes about five minutes and needs no coding beyond pasting one line. Your own snippet, with your real key, is shown in the Install Guide page of the Chatdek portal. Copy it from there rather than from this page. #### Before you start You need your Chatdek account and your snippet. It looks like this, with your own key in place of YOUR_KEY: You also need permission to edit your WordPress site's code or scripts. #### Add it to WordPress Open Plugins, choose Add New and install a plugin that lets you add code to the site footer (search for a header and footer scripts plugin). Activate it. Open the plugin's settings, find the Footer or Scripts in Footer box and paste your snippet there. Save the changes. If you use a child theme, you can instead add the snippet to the child theme's footer.php just before the closing body tag. If you use page builders or caching plugins, clear their caches. #### Check that it works After saving, open your website in a private window, wait a few seconds and look for the chat button. If you do not see it, clear any caching plugin or CDN cache and reload. Then open the Install Guide in the Chatdek portal; it confirms when it can see the widget on your website. #### If it does not appear Make sure you pasted the whole line, with nothing added inside the quotes, and that it is saved and published. Check that a cookie or security plugin is not blocking third-party scripts, and that your domain matches the website address in your Chatdek account. If you are still stuck, write to us through the contact page and mention that you use WordPress. Page: https://chatdek.com/docs/install-on-wordpress ### How to Install Chatdek on Shopify To install Chatdek on Shopify, copy your snippet from the Install Guide in the Chatdek portal and paste it in your theme's main layout file just before the closing body tag. It takes about five minutes and needs no coding beyond pasting one line. Your own snippet, with your real key, is shown in the Install Guide page of the Chatdek portal. Copy it from there rather than from this page. #### Before you start You need your Chatdek account and your snippet. It looks like this, with your own key in place of YOUR_KEY: You also need permission to edit your Shopify site's code or scripts. #### Add it to Shopify In your Shopify admin open Online Store, then Themes. Next to your live theme choose the three dots and Edit code. Open the file named theme.liquid under Layout. Scroll to the end, find the closing tag and paste your snippet on the line just above it. Save. Visit your store in a private window to see the chat button. Take a copy of the theme first from the same menu, so you can go back if needed. #### Check that it works After saving, open your website in a private window, wait a few seconds and look for the chat button. If you do not see it, clear any caching plugin or CDN cache and reload. Then open the Install Guide in the Chatdek portal; it confirms when it can see the widget on your website. #### If it does not appear Make sure you pasted the whole line, with nothing added inside the quotes, and that it is saved and published. Check that a cookie or security plugin is not blocking third-party scripts, and that your domain matches the website address in your Chatdek account. If you are still stuck, write to us through the contact page and mention that you use Shopify. Page: https://chatdek.com/docs/install-on-shopify ### How to Install Chatdek on Wix To install Chatdek on Wix, copy your snippet from the Install Guide in the Chatdek portal and paste it with Wix's custom code setting, placed at the end of the body. It takes about five minutes and needs no coding beyond pasting one line. Your own snippet, with your real key, is shown in the Install Guide page of the Chatdek portal. Copy it from there rather than from this page. #### Before you start You need your Chatdek account and your snippet. It looks like this, with your own key in place of YOUR_KEY: Wix may require a Premium plan on your site to use custom code. #### Add it to Wix Open your Wix dashboard, then Settings, and find Custom Code under Advanced. Choose Add Custom Code, paste your snippet and give it a name such as Chatdek. Apply it to All pages and set Place Code in to Body - end. Choose Add, then publish your site. Custom code on Wix may need a Premium plan on your site. #### Check that it works After saving, open your website in a private window, wait a few seconds and look for the chat button. If you do not see it, clear any caching plugin or CDN cache and reload. Then open the Install Guide in the Chatdek portal; it confirms when it can see the widget on your website. #### If it does not appear Make sure you pasted the whole line, with nothing added inside the quotes, and that it is saved and published. Check that a cookie or security plugin is not blocking third-party scripts, and that your domain matches the website address in your Chatdek account. If you are still stuck, write to us through the contact page and mention that you use Wix. Page: https://chatdek.com/docs/install-on-wix ### How to Install Chatdek on Squarespace To install Chatdek on Squarespace, copy your snippet from the Install Guide in the Chatdek portal and paste it in Code Injection, in the footer. It takes about five minutes and needs no coding beyond pasting one line. Your own snippet, with your real key, is shown in the Install Guide page of the Chatdek portal. Copy it from there rather than from this page. #### Before you start You need your Chatdek account and your snippet. It looks like this, with your own key in place of YOUR_KEY: Code Injection is available on certain Squarespace plans, so check yours. #### Add it to Squarespace In Squarespace open Settings, then Advanced, then Code Injection. Paste your snippet into the Footer box and save. Open your site in a private window and look for the chat button. Code Injection is available on certain Squarespace plans; if you cannot see it, check your plan. #### Check that it works After saving, open your website in a private window, wait a few seconds and look for the chat button. If you do not see it, clear any caching plugin or CDN cache and reload. Then open the Install Guide in the Chatdek portal; it confirms when it can see the widget on your website. #### If it does not appear Make sure you pasted the whole line, with nothing added inside the quotes, and that it is saved and published. Check that a cookie or security plugin is not blocking third-party scripts, and that your domain matches the website address in your Chatdek account. If you are still stuck, write to us through the contact page and mention that you use Squarespace. Page: https://chatdek.com/docs/install-on-squarespace ### How to Install Chatdek on Webflow To install Chatdek on Webflow, copy your snippet from the Install Guide in the Chatdek portal and paste it in the site's custom code, in the footer. It takes about five minutes and needs no coding beyond pasting one line. Your own snippet, with your real key, is shown in the Install Guide page of the Chatdek portal. Copy it from there rather than from this page. #### Before you start You need your Chatdek account and your snippet. It looks like this, with your own key in place of YOUR_KEY: Custom code needs a paid Webflow site plan. #### Add it to Webflow Open your Webflow project, then Site settings, then Custom code. Paste your snippet into the Footer code box (before tag) and save. Publish the site. Custom code is applied to the published site, not the designer preview. Custom code requires a paid Webflow site plan. #### Check that it works After saving, open your website in a private window, wait a few seconds and look for the chat button. If you do not see it, clear any caching plugin or CDN cache and reload. Then open the Install Guide in the Chatdek portal; it confirms when it can see the widget on your website. #### If it does not appear Make sure you pasted the whole line, with nothing added inside the quotes, and that it is saved and published. Check that a cookie or security plugin is not blocking third-party scripts, and that your domain matches the website address in your Chatdek account. If you are still stuck, write to us through the contact page and mention that you use Webflow. Page: https://chatdek.com/docs/install-on-webflow ### How to Install Chatdek on WooCommerce To install Chatdek on WooCommerce, copy your snippet from the Install Guide in the Chatdek portal and paste it in your WordPress theme's footer, since WooCommerce runs on WordPress. It takes about five minutes and needs no coding beyond pasting one line. Your own snippet, with your real key, is shown in the Install Guide page of the Chatdek portal. Copy it from there rather than from this page. #### Before you start You need your Chatdek account and your snippet. It looks like this, with your own key in place of YOUR_KEY: You also need permission to edit your WooCommerce site's code or scripts. #### Add it to WooCommerce Follow the WordPress steps: install a header and footer scripts plugin and paste your snippet into its footer box. If your theme offers a Custom code or Scripts setting in the customizer, you can use that instead. Save, clear your caching plugin and any CDN cache, and visit your shop in a private window. The chat appears on every page, including product pages and the cart, unless you hide it there in Chatdek's Chat Design. #### Check that it works After saving, open your website in a private window, wait a few seconds and look for the chat button. If you do not see it, clear any caching plugin or CDN cache and reload. Then open the Install Guide in the Chatdek portal; it confirms when it can see the widget on your website. #### If it does not appear Make sure you pasted the whole line, with nothing added inside the quotes, and that it is saved and published. Check that a cookie or security plugin is not blocking third-party scripts, and that your domain matches the website address in your Chatdek account. If you are still stuck, write to us through the contact page and mention that you use WooCommerce. Page: https://chatdek.com/docs/install-on-woocommerce ### How to Install Chatdek on Joomla To install Chatdek on Joomla, copy your snippet from the Install Guide in the Chatdek portal and paste it in the template's index file or with a custom code module, in the footer. It takes about five minutes and needs no coding beyond pasting one line. Your own snippet, with your real key, is shown in the Install Guide page of the Chatdek portal. Copy it from there rather than from this page. #### Before you start You need your Chatdek account and your snippet. It looks like this, with your own key in place of YOUR_KEY: You also need permission to edit your Joomla site's code or scripts. #### Add it to Joomla Back up your site. In the administrator area open System, then Site Templates, and choose your active template's details and files. Open index.php and paste your snippet just before the closing tag. Alternatively, create a Custom module in a footer position and paste the snippet in its code view (with the editor set to None). Save and reload your site in a private window. #### Check that it works After saving, open your website in a private window, wait a few seconds and look for the chat button. If you do not see it, clear any caching plugin or CDN cache and reload. Then open the Install Guide in the Chatdek portal; it confirms when it can see the widget on your website. #### If it does not appear Make sure you pasted the whole line, with nothing added inside the quotes, and that it is saved and published. Check that a cookie or security plugin is not blocking third-party scripts, and that your domain matches the website address in your Chatdek account. If you are still stuck, write to us through the contact page and mention that you use Joomla. Page: https://chatdek.com/docs/install-on-joomla ### How to Install Chatdek on Magento and Adobe Commerce To install Chatdek on Magento and Adobe Commerce, copy your snippet from the Install Guide in the Chatdek portal and paste it through the design configuration's footer scripts. It takes about five minutes and needs no coding beyond pasting one line. Your own snippet, with your real key, is shown in the Install Guide page of the Chatdek portal. Copy it from there rather than from this page. #### Before you start You need your Chatdek account and your snippet. It looks like this, with your own key in place of YOUR_KEY: You also need permission to edit your Magento and Adobe Commerce site's code or scripts. #### Add it to Magento and Adobe Commerce In the Magento admin open Content, then Design, then Configuration, and edit the scope you want (the whole site or one store view). Under HTML Head, find Scripts and Style Sheets, or the equivalent footer scripts field, and paste your snippet in the footer scripts area. Save the configuration, then flush the cache from System, then Cache Management. Reload your store in a private window. #### Check that it works After saving, open your website in a private window, wait a few seconds and look for the chat button. If you do not see it, clear any caching plugin or CDN cache and reload. Then open the Install Guide in the Chatdek portal; it confirms when it can see the widget on your website. #### If it does not appear Make sure you pasted the whole line, with nothing added inside the quotes, and that it is saved and published. Check that a cookie or security plugin is not blocking third-party scripts, and that your domain matches the website address in your Chatdek account. If you are still stuck, write to us through the contact page and mention that you use Magento and Adobe Commerce. Page: https://chatdek.com/docs/install-on-magento ### How to Install Chatdek on Any Website With HTML Access To install Chatdek on Any Website With HTML Access, copy your snippet from the Install Guide in the Chatdek portal and paste it just before the closing body tag of your pages or your shared footer. It takes about five minutes and needs no coding beyond pasting one line. Your own snippet, with your real key, is shown in the Install Guide page of the Chatdek portal. Copy it from there rather than from this page. #### Before you start You need your Chatdek account and your snippet. It looks like this, with your own key in place of YOUR_KEY: You also need permission to edit your Any Website With HTML Access site's code or scripts. #### Add it to Any Website With HTML Access Open the file that holds your page footer. For a static site that is the HTML file or the shared footer template. Paste your snippet on the line just above and save. Upload the file if you edit locally, and clear any cache. If your site is built with a framework such as React, Next.js or Vue, add the snippet in your root layout or document, so it loads on every page. #### Check that it works After saving, open your website in a private window, wait a few seconds and look for the chat button. If you do not see it, clear any caching plugin or CDN cache and reload. Then open the Install Guide in the Chatdek portal; it confirms when it can see the widget on your website. #### If it does not appear Make sure you pasted the whole line, with nothing added inside the quotes, and that it is saved and published. Check that a cookie or security plugin is not blocking third-party scripts, and that your domain matches the website address in your Chatdek account. If you are still stuck, write to us through the contact page and mention that you use Any Website With HTML Access. Page: https://chatdek.com/docs/install-on-any-website ## Guides and glossary ### What is an AI receptionist for a website? An AI receptionist is software that does the front-desk job on your website: it greets visitors, answers common questions from your own business information, books appointments, takes contact details and passes the chat to a person when one is needed. It works day and night. It does not answer telephone calls or greet people in person. Page: https://chatdek.com/guides/what-is-an-ai-receptionist ### AI receptionist or answering service: which fits your business? An answering service puts a person on your phone line, usually charged by the minute or the call. An AI receptionist works in your website chat, answers instantly at any hour and is usually a flat monthly plan. They cover different channels: choose a phone service if your customers call, and an AI receptionist if they arrive through your website. Page: https://chatdek.com/guides/ai-receptionist-vs-answering-service ### AI receptionist or human receptionist: what each does best An AI receptionist is stronger on availability, speed and consistency: it answers instantly at any hour and treats every visitor the same. A human receptionist is stronger on judgement, empathy and unusual requests. Most small businesses get the best result by letting the AI handle first contact and routine questions, with a person taking over when it matters. Page: https://chatdek.com/guides/ai-receptionist-vs-human-receptionist ### How much does an AI receptionist cost? What actually drives the price AI receptionist pricing is usually a monthly plan set by how many AI chats, leads and bookings you need, how many websites and languages you run, and which features are included. Look at the cost per handled conversation rather than the headline price. Chatdek lists its plans and what each includes on the pricing page, with a 7-day trial and no card needed. Page: https://chatdek.com/guides/how-much-does-an-ai-receptionist-cost ### How an AI receptionist books appointments without double bookings An AI receptionist books by opening a booking card in the chat. The visitor picks a service, a date and a free time. Open times follow your opening hours, appointment lengths and buffers, so double bookings do not happen. You choose whether bookings are confirmed automatically or approved by your team, and both sides get confirmation emails. Page: https://chatdek.com/guides/how-an-ai-receptionist-books-appointments ### What an AI receptionist should never do A safe AI receptionist never invents a fact, never pretends to be a person, never gives legal, medical or financial advice, never promises something only you can decide, and always lets the visitor reach a human. When it does not know, it says so and asks you or takes a message. Page: https://chatdek.com/guides/what-an-ai-receptionist-should-never-do ### How an AI chatbot avoids making things up AI language models can write fluent but wrong answers when they lack the facts. A trustworthy chatbot prevents this by answering only from your own information, looking prices up in your own rows, asking you when something is missing, deciding what to do in code rather than in the model, and checking each reply before the visitor sees it. Page: https://chatdek.com/guides/how-ai-chatbots-avoid-making-things-up ### How to choose the best AI chatbot for a small business website The best AI chatbot for a small business website answers from your own information, books appointments and captures leads, hands over to a person, speaks your visitors' languages and can be installed in minutes with a free trial. Judge the tools below on those points with your own real questions, not on feature lists. Page: https://chatdek.com/guides/best-ai-chatbot-for-small-business-websites ### Choosing an AI chatbot for appointment booking Choose a chatbot that books against real availability (opening hours, appointment lengths, buffers, staff and locations), sends confirmations and reminders, lets customers move or cancel, and gives your team an approval option. Test one booking from start to finish before you decide. Page: https://chatdek.com/guides/best-ai-chatbot-for-appointment-booking ### AI chatbot pricing explained: plans, limits and hidden costs Most AI chatbots charge a monthly plan with limits on conversations, messages or leads, and sometimes charge extra for the AI itself, more languages or more websites. Ask what is included, what happens at the limit, whether longer terms are cheaper, and what is billed separately. Page: https://chatdek.com/guides/ai-chatbot-pricing-explained ### How to estimate the return on a website chatbot Estimate chatbot return with three numbers: extra leads or bookings it captures, hours saved on repeat questions, and enquiries you would have missed after hours. Multiply each by what it is worth to you and compare with the plan price. Use your own figures and measure after a month. Page: https://chatdek.com/guides/website-chatbot-roi-how-to-estimate ### A website chatbot or ChatGPT on your site: what is the difference? A general AI chat knows a lot about the world but nothing specific about your prices, hours or policies, and it has no booking, lead capture or hand-over. A business chatbot answers from your own information, follows your rules, takes actions such as bookings and records every conversation for your team. Page: https://chatdek.com/guides/ai-chatbot-vs-chatgpt-on-your-website ### GDPR and AI chatbots on business websites: a practical checklist Using a website chatbot responsibly means telling visitors they are talking to an AI, collecting only the details you need, linking your privacy policy, getting consent where it is required, keeping chats only as long as you need them and being able to delete a person's data on request. This is general information, not legal advice. Page: https://chatdek.com/guides/gdpr-and-ai-chatbots-for-business-websites ### An AI receptionist for clinics and practices: what it can and cannot do A clinic website can use an AI receptionist to answer questions about services, fees, opening hours and how to prepare, take appointment requests and collect contact details at any hour. It should never give medical advice or handle emergencies, and it should hand over to staff when asked. Page: https://chatdek.com/guides/ai-receptionist-for-clinics-and-practices ### What is an AI chatbot? An AI chatbot is a chat window that understands a visitor's own words and writes an answer, instead of following a fixed menu. On a business website it answers from information you provide, such as services, prices and opening hours. Page: https://chatdek.com/glossary/ai-chatbot ### What is an AI receptionist? An AI receptionist is an AI chatbot with a receptionist's job: it greets visitors, answers common questions, books appointments, collects contact details and hands over to a person. It works on a website chat at any hour. Page: https://chatdek.com/glossary/ai-receptionist ### What is live chat? Live chat is a website chat where a real person replies in real time. It feels personal but only works while someone is online, which is why many sites pair it with an AI assistant that answers first. Page: https://chatdek.com/glossary/live-chat ### What is human handoff? Human handoff is the moment a chat passes from the AI to a person on your team. A good setup hands over when a visitor asks for a person, shows frustration or raises a topic you reserved for staff. Page: https://chatdek.com/glossary/human-handoff ### What is lead capture? Lead capture is collecting a visitor's contact details, such as name, email and phone, so your team can follow up. In a chat it can happen before the chat starts, when the assistant asks at the right moment, or through a form. Page: https://chatdek.com/glossary/lead-capture ### What is a chatbot knowledge base? A chatbot knowledge base is the information an AI chatbot is allowed to answer from: your services, prices, hours, policies and frequently asked questions, plus pages and documents you add. Page: https://chatdek.com/glossary/knowledge-base ### What is a chat widget? A chat widget is the small chat button and window that appears on a website. It is added with one line of code and lets visitors ask questions, book or leave details without leaving the page. Page: https://chatdek.com/glossary/chat-widget ### What is conversational AI? Conversational AI is software that holds a back-and-forth conversation in natural language, by text or voice. Website chatbots and AI receptionists are examples. Page: https://chatdek.com/glossary/conversational-ai ### What is chatbot hallucination? A chatbot hallucination is a confident answer that is not true or not supported by the information the chatbot was given. Business chatbots reduce it by answering only from your information and checking replies. Page: https://chatdek.com/glossary/chatbot-hallucination ### What is an appointment booking chatbot? An appointment booking chatbot is a website chat that lets visitors choose a service and a free time and confirms the booking, following your opening hours and buffers. Page: https://chatdek.com/glossary/appointment-booking-chatbot ### What is a white label chatbot? A white label chatbot is a chat widget with the provider's branding removed so it appears as your own, or your client's, product. Agencies use it to offer chat to clients. Page: https://chatdek.com/glossary/white-label-chatbot ### What is retrieval-augmented generation (RAG)? Retrieval-augmented generation (RAG) is a technique where an AI first finds the relevant passages from your own information and then writes the answer from them. It is how a chatbot answers from your documents. Page: https://chatdek.com/glossary/rag ### What is first response time? First response time is how long a visitor or customer waits for the first reply. For website enquiries it is a strong driver of whether the visitor stays, so an AI chat that answers in seconds can matter. Page: https://chatdek.com/glossary/first-response-time ### What is a support ticketing system? A support ticketing system turns each customer request into a numbered ticket with a status, so nothing is lost and customers can ask where their request stands. Page: https://chatdek.com/glossary/ticketing-system ### What is a multilingual chatbot? A multilingual chatbot answers visitors in their own language. Chatdek's chat widget supports up to 16 languages, including right-to-left languages such as Arabic and Urdu, and can translate forms and emails. Page: https://chatdek.com/glossary/multilingual-chatbot ## Articles ### What is an AI chatbot for a website, and what can it do? A plain-language guide to AI chatbots for business websites: what they are, what they can answer, what they cannot, and when a person should step in. Page: https://chatdek.com/blog/what-is-an-ai-chatbot-for-websites ### AI chatbot, live chat or contact form: which should your website use? Compare an AI chatbot, live chat and a contact form for your website: speed, cost, availability, and which one fits a small business best. Page: https://chatdek.com/blog/ai-chatbot-vs-live-chat-vs-contact-form ### How to add a chatbot to your website in four steps Add an AI chatbot to WordPress, Shopify, Wix, Webflow, Squarespace or any site: create an account, add your information, style the widget, paste one line. Page: https://chatdek.com/blog/how-to-add-a-chatbot-to-your-website ### How to train an AI chatbot on your own business information What to put in your chatbot's knowledge base, how to write entries it can use, and how to find and fill the gaps using unanswered questions. Page: https://chatdek.com/blog/how-to-train-an-ai-chatbot-on-your-business-information ### Appointment booking inside website chat: how it works How a chatbot can book appointments for clinics, salons and service businesses: services, staff, times, approvals, reminders and what to set up first. Page: https://chatdek.com/blog/chatbot-appointment-booking-for-small-businesses ### How to capture more leads from your website chat Practical ways to turn website chats into leads: ask at the right moment, keep forms short, follow up quickly, and save the whole conversation. Page: https://chatdek.com/blog/how-to-capture-more-leads-from-your-website-chat ### How to write FAQs your chatbot can answer well A simple method for writing FAQ entries that an AI chatbot can use: real questions, direct answers, plain words and one idea per entry. Page: https://chatdek.com/blog/how-to-write-faqs-for-your-chatbot ### A privacy checklist before you put a chatbot on your website Questions to answer before you add an AI chatbot to your site: what it collects, who processes it, how long it is kept, and what visitors are told. Page: https://chatdek.com/blog/chatbot-privacy-checklist-for-businesses ### How to measure whether your website chat is working The few numbers that show whether chat helps your business: conversations, questions answered, leads, bookings, handoffs and unanswered questions. Page: https://chatdek.com/blog/how-to-measure-website-chat-results ### Chatbot greeting messages: 12 examples that get replies Twelve chatbot greeting and invitation messages for business websites, plus simple rules for tone, length and timing that make visitors reply. Page: https://chatdek.com/blog/chatbot-greeting-message-examples ### How to reply to website inquiries faster Practical ways to cut your response time to website inquiries: instant answers, clear routing, saved replies, notifications and after-hours cover. Page: https://chatdek.com/blog/how-to-reply-to-website-enquiries-faster ### When should a chatbot hand over to a human? The moments when a chatbot should step aside for a person: requests, frustration, sensitive topics, high-value deals and anything it is unsure about. Page: https://chatdek.com/blog/when-should-a-chatbot-hand-over-to-a-human ### Multilingual website chat: serving visitors in their own language How to offer website chat in several languages: what to translate, how automatic replies work, right-to-left languages and how your team can follow along. Page: https://chatdek.com/blog/multilingual-website-chat ### What to do when your chatbot does not know the answer How to handle questions your chatbot cannot answer: say so honestly, offer a next step, log the gap and turn each one into a new knowledge base entry. Page: https://chatdek.com/blog/what-to-do-when-your-chatbot-doesnt-know-the-answer ### How to handle website inquiries after hours Evenings and weekends bring inquiries you cannot answer live. Here is how to answer, capture and follow up without working around the clock. Page: https://chatdek.com/blog/after-hours-website-enquiries ### Lead qualification questions for website chat The few questions worth asking in chat to qualify a lead without scaring them off: need, timing, budget range, location and how to reach them. Page: https://chatdek.com/blog/lead-qualification-questions-for-website-chat ### Chatbot launch checklist: 15 things to check before you go live A practical checklist before launching a website chatbot: information, tone, handover, privacy, testing on phones, notifications and measurement. Page: https://chatdek.com/blog/chatbot-launch-checklist ### How to reduce no-shows with booking confirmations and reminders Practical ways to cut missed appointments: instant confirmations, timed reminders, easy rescheduling and a clear cancellation route. Page: https://chatdek.com/blog/reduce-no-shows-with-booking-reminders ### The questions visitors ask a business website, and how to answer them A list of the questions almost every business website gets, grouped by theme, with advice on writing the answer once so a chatbot can use it. Page: https://chatdek.com/blog/what-visitors-ask-a-business-website ### How to set up a price list your chatbot can quote exactly Why prices should live in rows, not paragraphs, how to structure a price list, dates that a price is true from, and what happens when a price is missing. Page: https://chatdek.com/blog/how-to-set-up-price-lists-for-your-chatbot ### How to learn from chat transcripts and improve your website Your chat history is free market research. How to read it weekly, what to look for and how to turn patterns into better answers, pages and offers. Page: https://chatdek.com/blog/learn-from-chat-transcripts ### Arabic and Urdu website chat: getting right-to-left right What a good right-to-left chat looks like: mirrored layout, mixed-direction text, forms and booking in the visitor's language, and how to test it. Page: https://chatdek.com/blog/arabic-and-urdu-website-chat-right-to-left ### Support tickets, live chat or email: when to use which How to decide which channel a customer request should use, and how to keep all of them in one place so nothing is lost. Page: https://chatdek.com/blog/support-tickets-vs-live-chat-vs-email ### Offering a chatbot to your agency's clients: what to set up How a web or marketing agency can run chat on many client sites: separate websites, team roles, white label and a repeatable setup checklist. Page: https://chatdek.com/blog/chatbot-for-agencies-client-websites ### How to handle angry visitors in website chat How a chatbot and your team should respond to frustrated visitors: acknowledge, do not argue, hand over quickly and follow up. Page: https://chatdek.com/blog/handling-angry-visitors-in-website-chat ### Test your chatbot with twenty real questions before you launch A simple testing method: collect twenty real questions, include tricky ones, score each answer and fix the gaps before visitors see them. Page: https://chatdek.com/blog/test-your-chatbot-with-twenty-questions ### Seasonal opening hours and closures: keeping your chat accurate How to keep holiday hours, special days and temporary closures right in your chatbot and your booking calendar so visitors never get a wrong answer. Page: https://chatdek.com/blog/seasonal-hours-and-closures-in-chat ## Frequently asked questions **What is Chatdek?** Chatdek is an AI chat widget for business websites. It answers visitors from your own business information, books appointments inside the chat, captures leads and hands conversations to your team, all managed from one portal at app.chatdek.com. **Is Chatdek an AI chatbot or an AI receptionist?** Both. Chatdek is an AI chatbot that sits on your website and acts as an AI receptionist: it greets visitors, answers their questions from your own information, books appointments, takes contact details and passes the chat to your team when a person is needed. It does not answer phone calls. **How is an AI chatbot different from live chat?** Live chat needs a person online to reply. An AI chatbot answers instantly, at any hour, from your information, and can hand the conversation to a person. Chatdek combines both: the AI answers first, and your team can take over live from the portal. **Can an AI receptionist replace my front desk?** No, and it should not. It handles repeated questions, bookings and first contact, so your team can spend time on the conversations that need a person. Visitors can ask for a human at any time. **Does Chatdek use my customers' chats to train AI models?** No. Chatdek does not sell personal data or use it to train AI models. Chat messages are sent to its AI provider only to write replies. Details are in the privacy policy. **How does Chatdek learn about my business?** You add your services, prices, hours, policies and FAQs to the Chatdek knowledge base, and you can upload PDF, Word, text or CSV files. On every plan, Chatdek can also read your website and refresh it automatically: monthly on Starter, weekly on Pro and daily on Agency and Scale. **Can Chatdek book appointments?** Yes. On Pro, Agency and Scale plans, visitors can choose a service, a staff member, a date and a time inside the chat. You manage bookings from a calendar in the portal, with email confirmations and reminders. **What happens when a visitor wants to talk to a human?** The visitor taps "Talk to a human" and your team sees the chat in the Human Handoff inbox, where they can take over live and hand it back to the AI later. You can also offer WhatsApp, phone or email links. **Which websites does Chatdek work on?** Chatdek works on WordPress, Shopify, Wix, Webflow, Squarespace and any other website where you can add a script. You paste one snippet before the closing body tag, which takes about 2 minutes. **How much does Chatdek cost?** Chatdek plans start with Starter, followed by Pro, Agency and Scale. Current prices are on the pricing page. You can pay monthly or for 3, 6 or 12 months up front; longer periods cost less per month. **Which languages does Chatdek support?** Chatdek knows 16 languages (2 in the chat on Starter, 5 on Pro, 16 on Agency and Scale): English, Dutch, German, French, Spanish, Italian, Portuguese, Turkish, Arabic, Russian, Hindi, Urdu, Persian, Bengali, Chinese and Japanese, with right-to-left layout for Arabic, Urdu and Persian. ## Pricing questions **Is there a free trial?** Yes. Every new account can try Chatdek Agency free for 7 days, with no card needed. The trial includes 150 AI chats and 1 website. The 7 days start when your chat goes live on your website, and the trial ends at the latest 14 days after you sign up. Tell us your website at sign-up and your assistant is set up for your type of business. When the trial ends the chat pauses; choose any plan and it continues with everything you set up. **Which Chatdek plan do I need?** Starter covers one website with the AI assistant, lead capture, forms, website reading and contact options for visitors who want a person. Pro adds bookings, support tickets, live chat takeover and reports. Agency adds a second website, white label, client logins, advanced design and more booking locations. Scale gives 4 websites and higher limits, with 3,000 AI chats a month. **How does billing work?** You pay up front for 1, 3, 6 or 12 months by card. Longer periods cost less per month. Your plan is activated automatically as soon as the payment goes through. **How much does an AI chatbot for a small business cost?** Chatdek plans start with Starter for one website and go up to Scale for four. The exact monthly price for each plan is shown on this page and comes straight from our live price list. Paying for 3, 6 or 12 months up front lowers the monthly price. **Is Chatdek cheaper than hiring a receptionist?** They do different jobs. Chatdek answers website visitors and books appointments around the clock for a fixed monthly fee, but it does not answer phone calls or greet people in person. Many businesses use it to cover evenings, weekends and busy hours. **What happens when I reach my monthly AI chat limit?** Each plan includes a number of AI chats per month, and you can see your usage in the portal. If you are close to the limit, move to a higher plan or contact us. **Do you offer a free plan?** We offer a free 7-day trial of Agency with no card needed rather than a permanent free plan. When it ends, the chat pauses until you pick a paid plan, and everything you set up is kept. **Can I change or cancel my plan?** Yes. You can renew, change or cancel your plan from Plan & billing in the Chatdek portal. If you cancel, your plan stays active until the end of the period you paid for and does not renew. **Can my plan renew automatically?** We never store your card. You can top up a Chatdek balance through GoPayFast and switch on automatic renewal: a few days before your plan ends it renews itself from the balance, and we email you 7 days before with the exact amount. If the balance is low or the price changed, nothing is charged and you get a one-tap renewal link instead. **Do my websites share the plan limits?** Yes. AI chats, chat leads, bookings, support tickets, emails sent from Mail, mailboxes and storage are one allowance for your whole account, shared by all your websites. For example, Scale includes 3 GB of storage in total, not 3 GB per website. Things that only set up a website, such as knowledge items, forms and AI agents, are counted for each website. **Are there setup fees?** No setup fee is required: you can set everything up yourself. Optional done-for-you services are sold as add-ons: Expert setup ($99) and Knowledge base done for you ($79). The launch service is delivered within 48 business hours (about 5 to 6 working days); you can follow its progress in My Plan and get an email when it starts and when it finishes. **Do you offer a referral discount?** Yes. A business you refer gets 20% off its first payment, and you get 20% of that payment as account credit 14 days later. See the referral program page for details. ## Setup questions **How do I add an AI chatbot to my website with Chatdek?** You add your business information to the Chatdek knowledge base and paste one snippet on your website. The chat widget then answers visitors from that information, books appointments on Pro and above, captures leads and, on Pro and above, lets your team take over when needed. **Do I need coding skills to install Chatdek?** No. You copy one snippet from the Install Guide in the portal and paste it before the closing body tag of your site. It works on WordPress, Shopify, Wix, Webflow, Squarespace and plain HTML. **What happens after a visitor chats?** The conversation is saved in Chat History. Any contact details become a lead, any booking appears in your Bookings calendar, and your team gets notified in the portal, by push or by email. **Can I customize the chat widget?** Yes. In Widget Setup you choose the colors, logo, avatar, launcher, greeting and header, and you set the assistant's purpose, personality, rules and topics to avoid. **Does Chatdek work on WordPress, Shopify and Wix?** Yes. Chatdek is one script tag, so it works on any site that lets you add code before the closing body tag, including WordPress, Shopify, Wix, Webflow, Squarespace and plain HTML. The Setup Guide has steps for each. **How does the AI chatbot know my business?** You give it your information: pages from your website, pasted text, FAQs, services, prices and opening hours. It answers only from that material and the rules you set, and when it does not know, it can collect the visitor's details or hand the chat to your team. **How fast can I get started?** You can create an account, choose a plan and add your first business information in one sitting. Pasting the install snippet itself takes about 2 minutes. ## Contact and support questions **Can I book a demo of Chatdek?** Yes. Send us a message with this form and choose a demo request. We will arrange a call to show you Chatdek on a site like yours and answer your questions. **Can you help me set up Chatdek?** Yes. If you get stuck adding your business information, customizing the widget or installing the snippet, contact us and we will help you get it working. **How do I get support as a customer?** Use this contact form or email support@chatdek.com from the address on your account. Pro, Agency and Scale are answered ahead of Starter and trial accounts. First-reply times by plan: Starter 3 business days, Pro 1 business day, Agency 12 business hours, Scale 4 business hours (business hours, Monday to Friday, 09:00–18:00 Pakistan time). **What should I include in my message?** Tell us your website address, what you want the assistant to do (answer questions, book appointments or collect leads) and how many websites you run. That helps us give you a useful answer the first time. **Do I need an account before contacting you?** No. Anyone can send us a message. If you already have an account, use the same email so we can find it quickly. **Who do I contact about billing?** Contact us through this form or at billing@chatdek.com with the email on your account. You can also renew, change or cancel your plan yourself from Plan & billing in the portal.